{"id":12103,"date":"2026-05-09T14:34:01","date_gmt":"2026-05-09T13:34:01","guid":{"rendered":"https:\/\/zomzey.io\/politica-de-resolucao-de-disputas\/"},"modified":"2026-07-06T11:29:46","modified_gmt":"2026-07-06T10:29:46","slug":"disputas","status":"publish","type":"page","link":"https:\/\/zomzey.io\/pt-br\/disputas\/","title":{"rendered":"Pol\u00edtica de Resolu\u00e7\u00e3o de Disputas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12103\" class=\"elementor elementor-12103 elementor-492\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1388776 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"1388776\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4ed74c3 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"4ed74c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-743ce27 elementor-widget elementor-widget-heading\" data-id=\"743ce27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Resolu\u00e7\u00e3o de Disputas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d8b418 elementor-widget elementor-widget-text-editor\" data-id=\"3d8b418\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"41\" data-end=\"82\">\u00daltima atualiza\u00e7\u00e3o: 9 de maio de 2026<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b360c5a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"b360c5a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fd13d69 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"fd13d69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65fa29b elementor-widget elementor-widget-heading\" data-id=\"65fa29b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Introdu\u00e7\u00e3o<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c9d4a4 elementor-widget elementor-widget-text-editor\" data-id=\"4c9d4a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"106\" data-end=\"371\">Esta Pol\u00edtica de Resolu\u00e7\u00e3o de Disputas explica como as disputas entre Utilizadores na plataforma Zomzey\u2122 em zomzey.io (a &#8220;Plataforma&#8221;) s\u00e3o tratadas. \u00c9 operada pela ITXL Ltd (&#8220;n\u00f3s&#8221;, &#8220;nos&#8221;, &#8220;nosso(a)&#8221; ou &#8220;Zomzey\u2122&#8221;) e faz parte integrante dos nossos Termos de Servi\u00e7o.<\/p>\n<p><\/p>\n<p data-start=\"373\" data-end=\"505\">O objetivo \u00e9 resolver as disputas de forma justa, r\u00e1pida e transparente, mantendo o marketplace seguro para todos os que o utilizam.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-693aefb e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"693aefb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b642cb6 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"b642cb6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe8bc0a elementor-widget elementor-widget-heading\" data-id=\"fe8bc0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. \u00c2mbito<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f43bc1 elementor-widget elementor-widget-text-editor\" data-id=\"3f43bc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"530\" data-end=\"647\">Esta pol\u00edtica abrange disputas entre Pioneers e Influencers ou Hubs relacionadas com uma Ordem espec\u00edfica, incluindo:<\/p><br><br><ul data-start=\"649\" data-end=\"973\">\r\n \t<li data-section-id=\"773r5d\" data-start=\"649\" data-end=\"683\">N\u00e3o entrega do trabalho acordado<\/li>\r\n \t<li data-section-id=\"lwuxte\" data-start=\"684\" data-end=\"715\">Entrega parcial ou incompleta<\/li>\r\n \t<li data-section-id=\"477ksv\" data-start=\"716\" data-end=\"785\">Qualidade da entrega significativamente inferior ao \u00e2mbito acordado<\/li>\r\n \t<li data-section-id=\"eghwbj\" data-start=\"786\" data-end=\"817\">Entrega ap\u00f3s o prazo acordado<\/li>\r\n \t<li data-section-id=\"1bu5zbk\" data-start=\"818\" data-end=\"908\">Declara\u00e7\u00f5es incorretas por qualquer uma das partes sobre o que foi prometido ou entregue<\/li>\r\n \t<li data-section-id=\"196nooh\" data-start=\"909\" data-end=\"973\">Falhas de comunica\u00e7\u00e3o quando uma das partes deixa de colaborar<\/li>\r\n<\/ul><br><p data-start=\"975\" data-end=\"987\">N\u00e3o abrange:<\/p><br><br><ul data-start=\"989\" data-end=\"1391\">\r\n \t<li data-section-id=\"16qmxhc\" data-start=\"989\" data-end=\"1091\">Fatura\u00e7\u00e3o de subscri\u00e7\u00f5es ou pedidos gerais de reembolso \u2014 consulte a nossa <strong data-start=\"1066\" data-end=\"1091\">Pol\u00edtica de Reembolso<\/strong><\/li>\r\n \t<li data-section-id=\"jytq8e\" data-start=\"1092\" data-end=\"1213\">Viola\u00e7\u00f5es da pol\u00edtica de utiliza\u00e7\u00e3o aceit\u00e1vel, ass\u00e9dio ou abuso \u2014 consulte a nossa <strong data-start=\"1177\" data-end=\"1213\">Pol\u00edtica de Utiliza\u00e7\u00e3o Aceit\u00e1vel<\/strong><\/li>\r\n \t<li data-section-id=\"14fpvpy\" data-start=\"1214\" data-end=\"1322\">Reclama\u00e7\u00f5es sobre a pr\u00f3pria Zomzey\u2122 ou sobre a ITXL Ltd \u2014 consulte o nosso <strong data-start=\"1291\" data-end=\"1322\">Procedimento de Reclama\u00e7\u00f5es<\/strong><\/li>\r\n \t<li data-section-id=\"19r9t83\" data-start=\"1323\" data-end=\"1391\">Disputas relacionadas com transa\u00e7\u00f5es realizadas fora da Plataforma<\/li>\r\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b3c63b0 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"b3c63b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fd9ea43 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"fd9ea43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfcd76c elementor-widget elementor-widget-heading\" data-id=\"dfcd76c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. O nosso papel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef799c6 elementor-widget elementor-widget-text-editor\" data-id=\"ef799c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1423\" data-end=\"1565\">A Zomzey\u2122 \u00e9 um marketplace e n\u00e3o faz parte do contrato celebrado entre Pioneers e Influencers ou Hubs. O nosso papel nas disputas consiste em:<\/p>\n<ul data-start=\"1567\" data-end=\"1929\">\n<li data-section-id=\"a74meb\" data-start=\"1567\" data-end=\"1659\">Manter os fundos em dep\u00f3sito de garantia (escrow) durante a entrega e o per\u00edodo de revis\u00e3o<\/li>\n<li data-section-id=\"104rnoi\" data-start=\"1660\" data-end=\"1730\">Disponibilizar um processo estruturado para a apresenta\u00e7\u00e3o de provas<\/li>\n<li data-section-id=\"1dkdg7q\" data-start=\"1731\" data-end=\"1789\">Mediar quando as partes n\u00e3o conseguem chegar a um acordo<\/li>\n<li data-section-id=\"zk9isl\" data-start=\"1790\" data-end=\"1848\">Tomar uma decis\u00e3o justa com base nas provas apresentadas<\/li>\n<li data-section-id=\"1hyzc5s\" data-start=\"1849\" data-end=\"1929\">Libertar, reembolsar ou distribuir parcialmente os fundos, conforme apropriado<\/li>\n<\/ul>\n<p><\/p>\n<p data-start=\"1931\" data-end=\"2152\">N\u00e3o podemos garantir a qualidade do trabalho entregue por qualquer Influencer ou Hub. No entanto, levamos muito a s\u00e9rio a nossa responsabilidade de garantir que ambas as partes de cada Ordem sejam tratadas de forma justa.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee79e06 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"ee79e06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c4ae88d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"c4ae88d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f47cc0b elementor-widget elementor-widget-heading\" data-id=\"f47cc0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Antes de apresentar uma disputa<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-958d97c elementor-widget elementor-widget-text-editor\" data-id=\"958d97c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2202\" data-end=\"2375\">A maioria dos problemas pode ser resolvida atrav\u00e9s de uma comunica\u00e7\u00e3o direta e cordial entre as partes. Antes de apresentar uma disputa formal, pedimos aos Utilizadores que:<\/p>\n<ul data-start=\"2377\" data-end=\"2722\">\n<li data-section-id=\"1wke1by\" data-start=\"2377\" data-end=\"2466\">Releiam a Oferta aceite para confirmar o \u00e2mbito acordado, os entreg\u00e1veis e o cronograma<\/li>\n<li data-section-id=\"o8u9vb\" data-start=\"2467\" data-end=\"2557\">Utilizem o sistema de mensagens da Plataforma para comunicar a preocupa\u00e7\u00e3o \u00e0 outra parte<\/li>\n<li data-section-id=\"1tameo3\" data-start=\"2558\" data-end=\"2623\">Concedam um prazo razo\u00e1vel para resposta (normalmente 48 horas)<\/li>\n<li data-section-id=\"151cm6l\" data-start=\"2624\" data-end=\"2722\">Tentem chegar a uma solu\u00e7\u00e3o (por exemplo, entrega revista, reembolso parcial ou prazo adicional)<\/li>\n<\/ul>\n<p><\/p>\n<p data-start=\"2724\" data-end=\"2834\">Se a comunica\u00e7\u00e3o direta n\u00e3o resolver o problema, qualquer uma das partes poder\u00e1 apresentar uma disputa formal.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44b47c1 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"44b47c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3d0ca2a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"3d0ca2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bfd0dc elementor-widget elementor-widget-heading\" data-id=\"8bfd0dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. O processo de resolu\u00e7\u00e3o de disputas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70ae479 elementor-widget elementor-widget-heading\" data-id=\"70ae479\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5.1 Aceita\u00e7\u00e3o da Ordem e dep\u00f3sito de garantia (escrow)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c8b461 elementor-widget elementor-widget-text-editor\" data-id=\"5c8b461\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2950\" data-end=\"3246\">Quando um Pioneer aceita uma Oferta, o pagamento \u00e9 mantido em dep\u00f3sito de garantia (escrow) atrav\u00e9s do Stripe Connect. Os fundos n\u00e3o s\u00e3o libertados para o Influencer ou Hub at\u00e9 que a Ordem seja confirmada como entregue (pelo Pioneer ou atrav\u00e9s da liberta\u00e7\u00e3o autom\u00e1tica ap\u00f3s o per\u00edodo de revis\u00e3o).<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eeb92d6 elementor-widget elementor-widget-heading\" data-id=\"eeb92d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5.2 Entrega e prova<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-220102a elementor-widget elementor-widget-text-editor\" data-id=\"220102a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"3281\" data-end=\"3400\">O Influencer ou Hub marca a Ordem como entregue e apresenta provas adequadas ao tipo de Ordem. Alguns exemplos incluem:<\/p>\n<ul data-start=\"3402\" data-end=\"3976\">\n<li data-section-id=\"jqqmtt\" data-start=\"3402\" data-end=\"3485\">Participa\u00e7\u00e3o em podcast: URL do epis\u00f3dio publicado com marca temporal (timestamp)<\/li>\n<li data-section-id=\"nm77fm\" data-start=\"3486\" data-end=\"3540\">Blog de cr\u00edtica de livros: URL da publica\u00e7\u00e3o do blog<\/li>\n<li data-section-id=\"wz03xg\" data-start=\"3541\" data-end=\"3647\">Men\u00e7\u00e3o em newsletter: c\u00f3pia ou captura de ecr\u00e3 da newsletter enviada, incluindo o n\u00famero de subscritores<\/li>\n<li data-section-id=\"x9itu0\" data-start=\"3648\" data-end=\"3727\">Disponibilidade em livraria: fotografia do livro na prateleira ou no cat\u00e1logo<\/li>\n<li data-section-id=\"a72d5v\" data-start=\"3728\" data-end=\"3823\">Inclus\u00e3o em caixa de subscri\u00e7\u00e3o: fotografia do artigo inclu\u00eddo e confirma\u00e7\u00e3o da data de envio<\/li>\n<li data-section-id=\"1p3boq0\" data-start=\"3824\" data-end=\"3904\">Participa\u00e7\u00e3o no YouTube: URL do v\u00eddeo publicado com marca temporal (timestamp)<\/li>\n<li data-section-id=\"1eq9soo\" data-start=\"3905\" data-end=\"3976\">Cat\u00e1logo de biblioteca: liga\u00e7\u00e3o para o cat\u00e1logo ou registo no sistema<\/li>\n<\/ul>\n<p><\/p>\n<p data-start=\"3978\" data-end=\"4045\">A Oferta aceite especifica a prova exigida para esse tipo de Ordem.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59b9622 elementor-widget elementor-widget-heading\" data-id=\"59b9622\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5.3 Per\u00edodo de revis\u00e3o<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31c6433 elementor-widget elementor-widget-text-editor\" data-id=\"31c6433\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"4083\" data-end=\"4222\">O Pioneer disp\u00f5e de um per\u00edodo de revis\u00e3o (normalmente 7 dias) para confirmar ou contestar a entrega. Durante esse per\u00edodo, o Pioneer pode:<\/p>\n<ul data-start=\"4224\" data-end=\"4442\">\n<li data-section-id=\"bwnfxh\" data-start=\"4224\" data-end=\"4293\">Confirmar a entrega, libertando os fundos atrav\u00e9s do Stripe Connect<\/li>\n<li data-section-id=\"wvq0dy\" data-start=\"4294\" data-end=\"4340\">Apresentar uma disputa atrav\u00e9s da Plataforma<\/li>\n<li data-section-id=\"1yfzkz6\" data-start=\"4341\" data-end=\"4442\">N\u00e3o tomar qualquer a\u00e7\u00e3o \u2014 os fundos ser\u00e3o libertados automaticamente no final do per\u00edodo de revis\u00e3o<\/li>\n<\/ul>\n<p><\/p>\n<p data-start=\"4444\" data-end=\"4568\">O Pioneer \u00e9 notificado antes do encerramento da liberta\u00e7\u00e3o autom\u00e1tica (normalmente com 48 horas e 24 horas de anteced\u00eancia).<\/p>\n<p><\/p>\n<p data-start=\"4570\" data-end=\"4699\" data-is-last-node=\"\" data-is-only-node=\"\">Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e37208d elementor-widget elementor-widget-heading\" data-id=\"e37208d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5.4 Apresenta\u00e7\u00e3o de uma disputa<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2922436 elementor-widget elementor-widget-text-editor\" data-id=\"2922436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"40\" data-end=\"224\">Para apresentar uma disputa, o Pioneer (ou, menos frequentemente, o Influencer ou Hub) submete um formul\u00e1rio de disputa estruturado atrav\u00e9s da p\u00e1gina da Ordem na Plataforma, incluindo:<\/p>\n<ul data-start=\"226\" data-end=\"564\">\n<li data-section-id=\"1y7jx8p\" data-start=\"226\" data-end=\"322\">A categoria da disputa (n\u00e3o entrega, entrega parcial, qualidade, atraso, comunica\u00e7\u00e3o ou outro)<\/li>\n<li data-section-id=\"m8396l\" data-start=\"323\" data-end=\"399\">Uma descri\u00e7\u00e3o clara do que foi acordado e do que foi efetivamente entregue<\/li>\n<li data-section-id=\"1aibfhm\" data-start=\"400\" data-end=\"484\">Provas de suporte (liga\u00e7\u00f5es, capturas de ecr\u00e3, ficheiros, registos de comunica\u00e7\u00e3o)<\/li>\n<li data-section-id=\"75l3x4\" data-start=\"485\" data-end=\"564\">A solu\u00e7\u00e3o pretendida (reembolso total, reembolso parcial, nova entrega, etc.)<\/li>\n<\/ul>\n<p><\/p>\n<p data-start=\"566\" data-end=\"716\">Depois de uma disputa ser aberta, os fundos permanecem em dep\u00f3sito de garantia (escrow); nenhum valor ser\u00e1 libertado enquanto a disputa estiver ativa.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49dd979 elementor-widget elementor-widget-heading\" data-id=\"49dd979\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5.5 Resposta da outra parte<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa2a5e8 elementor-widget elementor-widget-text-editor\" data-id=\"fa2a5e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A outra parte \u00e9 notificada e disp\u00f5e de <strong data-start=\"798\" data-end=\"810\">48 horas<\/strong> (prorrog\u00e1veis at\u00e9 <strong data-start=\"829\" data-end=\"839\">7 dias<\/strong> em casos complexos) para responder com a sua pr\u00f3pria vers\u00e3o dos factos e respetivas provas de suporte. Caso n\u00e3o responda dentro do prazo estabelecido, poderemos tomar uma decis\u00e3o com base nas provas dispon\u00edveis.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc67182 elementor-widget elementor-widget-heading\" data-id=\"fc67182\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5.6 Media\u00e7\u00e3o<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39b731a elementor-widget elementor-widget-text-editor\" data-id=\"39b731a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1079\" data-end=\"1125\">A equipa de media\u00e7\u00e3o analisa as provas e pode:<\/p>\n<ul data-start=\"1127\" data-end=\"1337\">\n<li data-section-id=\"1ig78t\" data-start=\"1127\" data-end=\"1201\">Solicitar esclarecimentos ou provas adicionais a qualquer uma das partes<\/li>\n<li data-section-id=\"v91web\" data-start=\"1202\" data-end=\"1273\">Sugerir um acordo e procurar obter o consentimento de ambas as partes<\/li>\n<li data-section-id=\"1rg3rsb\" data-start=\"1274\" data-end=\"1337\">Tomar uma decis\u00e3o quando n\u00e3o seja poss\u00edvel alcan\u00e7ar um acordo<\/li>\n<\/ul>\n<p><\/p>\n<p data-start=\"1339\" data-end=\"1614\">A media\u00e7\u00e3o \u00e9 conduzida por colaboradores da Zomzey\u2122 devidamente qualificados. Ferramentas de intelig\u00eancia artificial podem ser utilizadas para triar, categorizar e resumir as provas, mas as decis\u00f5es finais sobre quest\u00f5es contestadas s\u00e3o sempre tomadas por mediadores humanos.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cfc95d elementor-widget elementor-widget-heading\" data-id=\"9cfc95d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5.7 Decis\u00e3o e resultado<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c1d2f5 elementor-widget elementor-widget-text-editor\" data-id=\"8c1d2f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1653\" data-end=\"1683\">As poss\u00edveis decis\u00f5es incluem:<\/p>\n<ul data-start=\"1685\" data-end=\"2276\">\n<li data-section-id=\"lmr86n\" data-start=\"1685\" data-end=\"1848\"><strong data-start=\"1687\" data-end=\"1707\">Liberta\u00e7\u00e3o total<\/strong> \u2014 A reclama\u00e7\u00e3o do Pioneer n\u00e3o \u00e9 aceite; o pagamento integral \u00e9 efetuado ao Influencer ou Hub (70%), sendo retida a Taxa da Plataforma (30%).<\/li>\n<li data-section-id=\"7j9k8g\" data-start=\"1849\" data-end=\"2005\"><strong data-start=\"1851\" data-end=\"1893\">Liberta\u00e7\u00e3o parcial \/ reembolso parcial<\/strong> \u2014 Os fundos s\u00e3o divididos de acordo com a propor\u00e7\u00e3o do trabalho entregue em conformidade com o padr\u00e3o acordado.<\/li>\n<li data-section-id=\"16no9qf\" data-start=\"2006\" data-end=\"2109\"><strong data-start=\"2008\" data-end=\"2027\">Reembolso total<\/strong> \u2014 Os fundos s\u00e3o devolvidos ao Pioneer; n\u00e3o \u00e9 cobrada qualquer Taxa da Plataforma.<\/li>\n<li data-section-id=\"14nbdl4\" data-start=\"2110\" data-end=\"2276\"><strong data-start=\"2112\" data-end=\"2130\">Nova submiss\u00e3o<\/strong> \u2014 O Influencer ou Hub recebe uma oportunidade definida para voltar a submeter o trabalho de acordo com o padr\u00e3o acordado dentro de um novo prazo.<\/li>\n<\/ul>\n<p><\/p>\n<p data-start=\"2278\" data-end=\"2486\">As decis\u00f5es s\u00e3o tomadas com base no conjunto das provas apresentadas, tendo em considera\u00e7\u00e3o a Oferta aceite, as pol\u00edticas da Plataforma e as expectativas razo\u00e1veis do setor para o tipo de trabalho em quest\u00e3o.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31e8b86 elementor-widget elementor-widget-heading\" data-id=\"31e8b86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5.8 Prazos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4f735 elementor-widget elementor-widget-text-editor\" data-id=\"2a4f735\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2512\" data-end=\"2584\">O nosso objetivo \u00e9 resolver disputas padr\u00e3o dentro dos seguintes prazos:<\/p>\n<ul data-start=\"2586\" data-end=\"2884\">\n<li data-section-id=\"14pg7v1\" data-start=\"2586\" data-end=\"2708\"><strong data-start=\"2588\" data-end=\"2604\">3 dias \u00fateis<\/strong> para casos claros (por exemplo, URL de entrega indispon\u00edvel ou incumprimento do prazo sem aviso pr\u00e9vio)<\/li>\n<li data-section-id=\"a0l7ol\" data-start=\"2709\" data-end=\"2778\"><strong data-start=\"2711\" data-end=\"2728\">10 dias \u00fateis<\/strong> para casos mediados que exijam an\u00e1lise das provas<\/li>\n<li data-section-id=\"1518niq\" data-start=\"2779\" data-end=\"2884\">Prazos mais longos quando as partes solicitarem extens\u00f5es ou quando a complexidade do caso o justificar<\/li>\n<\/ul>\n<p><\/p>\n<p data-start=\"2886\" data-end=\"3009\" data-is-last-node=\"\" data-is-only-node=\"\">Ambas as partes ser\u00e3o mantidas informadas sobre o progresso do processo atrav\u00e9s de notifica\u00e7\u00f5es na Plataforma e por e-mail.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4662c02 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"4662c02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-05c924f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"05c924f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8736508 elementor-widget elementor-widget-heading\" data-id=\"8736508\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">6. Provas que podemos considerar<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3118641 elementor-widget elementor-widget-text-editor\" data-id=\"3118641\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"41\" data-end=\"90\">Para tomar uma decis\u00e3o justa, poderemos analisar:<\/p>\n<ul data-start=\"92\" data-end=\"436\">\n<li data-section-id=\"kb32us\" data-start=\"92\" data-end=\"128\">O Brief original e a Oferta aceite<\/li>\n<li data-section-id=\"7uenxj\" data-start=\"129\" data-end=\"182\">As mensagens trocadas entre as partes na Plataforma<\/li>\n<li data-section-id=\"qctx5h\" data-start=\"183\" data-end=\"241\">As provas de entrega apresentadas pelo Influencer ou Hub<\/li>\n<li data-section-id=\"yjj3z8\" data-start=\"242\" data-end=\"307\">Capturas de ecr\u00e3, liga\u00e7\u00f5es ou ficheiros fornecidos pelo Pioneer<\/li>\n<li data-section-id=\"1s2qpz9\" data-start=\"308\" data-end=\"367\">Registos de data e hora (timestamps) e hist\u00f3rico da Ordem<\/li>\n<li data-section-id=\"2fyy09\" data-start=\"368\" data-end=\"436\">O hist\u00f3rico de disputas e o desempenho da conta de ambas as partes<\/li>\n<\/ul>\n<p><\/p>\n<p data-start=\"438\" data-end=\"612\">As comunica\u00e7\u00f5es realizadas fora da Plataforma (por exemplo, e-mail privado ou redes sociais) tamb\u00e9m poder\u00e3o ser consideradas, caso sejam apresentadas pelas partes como prova.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa1fd6f e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"fa1fd6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-76d1608 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"76d1608\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a6e43b elementor-widget elementor-widget-heading\" data-id=\"5a6e43b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">7. Agir de boa-f\u00e9<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bdfa20 elementor-widget elementor-widget-text-editor\" data-id=\"1bdfa20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"645\" data-end=\"788\">Ambas as partes devem participar no processo de resolu\u00e7\u00e3o de disputas de boa-f\u00e9. Poderemos decidir desfavoravelmente contra qualquer parte que:<\/p><br><br><ul data-start=\"790\" data-end=\"1028\">\r\n \t<li data-section-id=\"k1swdl\" data-start=\"790\" data-end=\"854\">Apresente provas falsas, fabricadas ou materialmente enganosas<\/li>\r\n \t<li data-section-id=\"dnze6u\" data-start=\"855\" data-end=\"896\">N\u00e3o responda dentro de prazos razo\u00e1veis<\/li>\r\n \t<li data-section-id=\"1kczey2\" data-start=\"897\" data-end=\"978\">Utilize o sistema de disputas para assediar, amea\u00e7ar ou extorquir a outra parte<\/li>\r\n \t<li data-section-id=\"12i1p3d\" data-start=\"979\" data-end=\"1028\">Apresente repetidamente disputas sem fundamento<\/li>\r\n<\/ul><br><p data-start=\"1030\" data-end=\"1192\">A utiliza\u00e7\u00e3o repetida e indevida do sistema de disputas poder\u00e1 resultar na suspens\u00e3o ou encerramento da conta ao abrigo da nossa Pol\u00edtica de Utiliza\u00e7\u00e3o Aceit\u00e1vel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ff41e3 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"6ff41e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d004a70 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"d004a70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d38e5a5 elementor-widget elementor-widget-heading\" data-id=\"d38e5a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">8. Prote\u00e7\u00e3o por n\u00edveis<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a370b0b elementor-widget elementor-widget-text-editor\" data-id=\"a370b0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1230\" data-end=\"1300\">Aplicamos n\u00edveis mais elevados de verifica\u00e7\u00e3o a Ordens de maior valor:<\/p>\n<ul data-start=\"1302\" data-end=\"1560\">\n<li data-section-id=\"x5ve4r\" data-start=\"1302\" data-end=\"1384\"><strong data-start=\"1304\" data-end=\"1323\">Ordens Standard<\/strong> \u2014 per\u00edodo de revis\u00e3o de 7 dias e processo normal de media\u00e7\u00e3o<\/li>\n<li data-section-id=\"qcji6o\" data-start=\"1385\" data-end=\"1560\"><strong data-start=\"1387\" data-end=\"1412\">Ordens de maior valor<\/strong> \u2014 per\u00edodos de revis\u00e3o alargados, apresenta\u00e7\u00e3o obrigat\u00f3ria de prova de entrega no momento da submiss\u00e3o e aprova\u00e7\u00e3o manual do Brief, quando aplic\u00e1vel<\/li>\n<\/ul>\n<p><\/p>\n<p data-start=\"1562\" data-end=\"1672\">Os limites espec\u00edficos e os respetivos requisitos s\u00e3o apresentados no momento da cria\u00e7\u00e3o do Brief e da Oferta.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f143ac2 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"f143ac2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8176b0b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"8176b0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29ccd8b elementor-widget elementor-widget-heading\" data-id=\"29ccd8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">9. Recursos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b66f581 elementor-widget elementor-widget-text-editor\" data-id=\"b66f581\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1699\" data-end=\"1903\">Se acreditar que uma decis\u00e3o relativa a uma disputa foi tomada por erro, poder\u00e1 apresentar um \u00fanico recurso enviando um e-mail para <strong data-start=\"1831\" data-end=\"1852\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1833\" data-end=\"1850\">dispute@zomzey.io<\/a><\/strong> no prazo de <strong data-start=\"1865\" data-end=\"1876\">14 dias<\/strong> ap\u00f3s a decis\u00e3o, indicando:<\/p><br><br><ul data-start=\"1905\" data-end=\"2059\">\r\n \t<li data-section-id=\"1v4860t\" data-start=\"1905\" data-end=\"1949\">A refer\u00eancia da Ordem e a decis\u00e3o original<\/li>\r\n \t<li data-section-id=\"1ysbtgb\" data-start=\"1950\" data-end=\"1989\">Os fundamentos espec\u00edficos do recurso<\/li>\r\n \t<li data-section-id=\"g7ikov\" data-start=\"1990\" data-end=\"2059\">Quaisquer novas provas que n\u00e3o estivessem anteriormente dispon\u00edveis<\/li>\r\n<\/ul><br><p data-start=\"2061\" data-end=\"2339\">Os recursos s\u00e3o analisados por um mediador diferente daquele que tomou a decis\u00e3o original. A decis\u00e3o do recurso \u00e9 definitiva, sem preju\u00edzo do direito de recorrer ao nosso Procedimento de Reclama\u00e7\u00f5es para quest\u00f5es relacionadas com a forma como a Zomzey\u2122 tratou a pr\u00f3pria disputa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c93a6f1 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"c93a6f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-78d82f9 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"78d82f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a0f9f3 elementor-widget elementor-widget-heading\" data-id=\"0a0f9f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">10. Chargebacks do Stripe<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac1999c elementor-widget elementor-widget-text-editor\" data-id=\"ac1999c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2380\" data-end=\"2879\">Iniciar um chargeback atrav\u00e9s do seu banco ou da entidade emissora do cart\u00e3o n\u00e3o substitui o processo de resolu\u00e7\u00e3o de disputas da Plataforma. Caso seja apresentado um chargeback durante ou ap\u00f3s uma disputa na Plataforma, poderemos suspender a conta em quest\u00e3o at\u00e9 \u00e0 resolu\u00e7\u00e3o do caso e fornecer ao Stripe as provas da disputa que constam dos nossos registos. Quando se verificar que os chargebacks n\u00e3o t\u00eam fundamento, poderemos procurar recuperar o montante contestado e quaisquer custos associados.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94cfe98 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"94cfe98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4ef2cd8 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"4ef2cd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b105dc0 elementor-widget elementor-widget-heading\" data-id=\"b105dc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">11. Aconselhamento independente e entidades externas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38b9865 elementor-widget elementor-widget-text-editor\" data-id=\"38b9865\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2947\" data-end=\"3059\">Se continuar insatisfeito ap\u00f3s esgotar os processos de disputa e de reclama\u00e7\u00e3o da Plataforma, poder\u00e1 recorrer a:<\/p>\n<ul data-start=\"3061\" data-end=\"3344\">\n<li data-section-id=\"1r633a\" data-start=\"3061\" data-end=\"3092\">Citizens Advice (Reino Unido)<\/li>\n<li data-section-id=\"1gam66c\" data-start=\"3093\" data-end=\"3126\">Trading Standards (Reino Unido)<\/li>\n<li data-section-id=\"yv7svy\" data-start=\"3127\" data-end=\"3254\">O procedimento de Small Claims do County Court (Inglaterra e Pa\u00eds de Gales) ou equivalente noutras jurisdi\u00e7\u00f5es do Reino Unido<\/li>\n<li data-section-id=\"a8yzkq\" data-start=\"3255\" data-end=\"3344\">O Information Commissioner&#8217;s Office para reclama\u00e7\u00f5es relacionadas com prote\u00e7\u00e3o de dados<\/li>\n<\/ul>\n<p><\/p>\n<p data-start=\"3346\" data-end=\"3396\">Nada nesta pol\u00edtica afeta os seus direitos legais.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd3d3d5 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"fd3d3d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f2448ee e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f2448ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93f2733 elementor-widget elementor-widget-heading\" data-id=\"93f2733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">12. Altera\u00e7\u00f5es a esta pol\u00edtica<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd64df7 elementor-widget elementor-widget-text-editor\" data-id=\"dd64df7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Poderemos atualizar esta Pol\u00edtica de Resolu\u00e7\u00e3o de Disputas periodicamente. A data <strong data-start=\"3524\" data-end=\"3548\">&#8220;\u00daltima atualiza\u00e7\u00e3o&#8221;<\/strong> no topo desta pol\u00edtica indica quando foram efetuadas altera\u00e7\u00f5es relevantes. Altera\u00e7\u00f5es significativas ser\u00e3o comunicadas atrav\u00e9s da Plataforma ou por e-mail. A vers\u00e3o em vigor no momento em que uma disputa for apresentada ser\u00e1 a vers\u00e3o aplic\u00e1vel a essa disputa.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3cba8c8 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"3cba8c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ef861ec e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ef861ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf0f662 elementor-widget elementor-widget-heading\" data-id=\"bf0f662\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">13. Contacto<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ef5def elementor-widget elementor-widget-text-editor\" data-id=\"4ef5def\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Para quest\u00f5es relacionadas com disputas, apresenta\u00e7\u00e3o de provas ou recursos, contacte:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf38da3 elementor-widget elementor-widget-heading\" data-id=\"bf38da3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">ITXL Ltd<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f98cc7b elementor-widget elementor-widget-text-editor\" data-id=\"f98cc7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"3939\" data-end=\"3968\"><strong data-start=\"3939\" data-end=\"3950\">E-mail:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3951\" data-end=\"3968\">dispute@zomzey.io<\/a><\/p>\n<p><\/p>\n<p data-start=\"3970\" data-end=\"4040\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"3970\" data-end=\"3981\">Morada:<\/strong> 167-169 Great Portland Street, London W1W 5PF, Reino Unido<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Resolu\u00e7\u00e3o de Disputas \u00daltima atualiza\u00e7\u00e3o: 9 de maio de 2026 1. Introdu\u00e7\u00e3o Esta Pol\u00edtica de Resolu\u00e7\u00e3o de Disputas explica como as disputas entre Utilizadores na plataforma Zomzey\u2122 em zomzey.io (a &#8220;Plataforma&#8221;) s\u00e3o tratadas. \u00c9 operada pela ITXL Ltd (&#8220;n\u00f3s&#8221;, &#8220;nos&#8221;, &#8220;nosso(a)&#8221; ou &#8220;Zomzey\u2122&#8221;) e faz parte integrante dos nossos Termos de Servi\u00e7o. O objetivo \u00e9 resolver as disputas de forma justa, r\u00e1pida e transparente, mantendo o marketplace seguro para todos os que o utilizam. 2. \u00c2mbito Esta pol\u00edtica abrange disputas entre Pioneers e Influencers ou Hubs relacionadas com uma Ordem espec\u00edfica, incluindo: N\u00e3o entrega do trabalho acordado Entrega parcial ou incompleta Qualidade da entrega significativamente inferior ao \u00e2mbito acordado Entrega ap\u00f3s o prazo acordado Declara\u00e7\u00f5es incorretas por qualquer uma das partes sobre o que foi prometido ou entregue Falhas de comunica\u00e7\u00e3o quando uma das partes deixa de colaborar N\u00e3o abrange: Fatura\u00e7\u00e3o de subscri\u00e7\u00f5es ou pedidos gerais de reembolso \u2014 consulte a nossa Pol\u00edtica de Reembolso Viola\u00e7\u00f5es da pol\u00edtica de utiliza\u00e7\u00e3o aceit\u00e1vel, ass\u00e9dio ou abuso \u2014 consulte a nossa Pol\u00edtica de Utiliza\u00e7\u00e3o Aceit\u00e1vel Reclama\u00e7\u00f5es sobre a pr\u00f3pria Zomzey\u2122 ou sobre a ITXL Ltd \u2014 consulte o nosso Procedimento de Reclama\u00e7\u00f5es Disputas relacionadas com transa\u00e7\u00f5es realizadas fora da Plataforma 3. O nosso papel A Zomzey\u2122 \u00e9 um marketplace e n\u00e3o faz parte do contrato celebrado entre Pioneers e Influencers ou Hubs. O nosso papel nas disputas consiste em: Manter os fundos em dep\u00f3sito de garantia (escrow) durante a entrega e o per\u00edodo de revis\u00e3o Disponibilizar um processo estruturado para a apresenta\u00e7\u00e3o de provas Mediar quando as partes n\u00e3o conseguem chegar a um acordo Tomar uma decis\u00e3o justa com base nas provas apresentadas Libertar, reembolsar ou distribuir parcialmente os fundos, conforme apropriado N\u00e3o podemos garantir a qualidade do trabalho entregue por qualquer Influencer ou Hub. No entanto, levamos muito a s\u00e9rio a nossa responsabilidade de garantir que ambas as partes de cada Ordem sejam tratadas de forma justa. 4. Antes de apresentar uma disputa A maioria dos problemas pode ser resolvida atrav\u00e9s de uma comunica\u00e7\u00e3o direta e cordial entre as partes. Antes de apresentar uma disputa formal, pedimos aos Utilizadores que: Releiam a Oferta aceite para confirmar o \u00e2mbito acordado, os entreg\u00e1veis e o cronograma Utilizem o sistema de mensagens da Plataforma para comunicar a preocupa\u00e7\u00e3o \u00e0 outra parte Concedam um prazo razo\u00e1vel para resposta (normalmente 48 horas) Tentem chegar a uma solu\u00e7\u00e3o (por exemplo, entrega revista, reembolso parcial ou prazo adicional) Se a comunica\u00e7\u00e3o direta n\u00e3o resolver o problema, qualquer uma das partes poder\u00e1 apresentar uma disputa formal. 5. O processo de resolu\u00e7\u00e3o de disputas 5.1 Aceita\u00e7\u00e3o da Ordem e dep\u00f3sito de garantia (escrow) Quando um Pioneer aceita uma Oferta, o pagamento \u00e9 mantido em dep\u00f3sito de garantia (escrow) atrav\u00e9s do Stripe Connect. Os fundos n\u00e3o s\u00e3o libertados para o Influencer ou Hub at\u00e9 que a Ordem seja confirmada como entregue (pelo Pioneer ou atrav\u00e9s da liberta\u00e7\u00e3o autom\u00e1tica ap\u00f3s o per\u00edodo de revis\u00e3o). 5.2 Entrega e prova O Influencer ou Hub marca a Ordem como entregue e apresenta provas adequadas ao tipo de Ordem. Alguns exemplos incluem: Participa\u00e7\u00e3o em podcast: URL do epis\u00f3dio publicado com marca temporal (timestamp) Blog de cr\u00edtica de livros: URL da publica\u00e7\u00e3o do blog Men\u00e7\u00e3o em newsletter: c\u00f3pia ou captura de ecr\u00e3 da newsletter enviada, incluindo o n\u00famero de subscritores Disponibilidade em livraria: fotografia do livro na prateleira ou no cat\u00e1logo Inclus\u00e3o em caixa de subscri\u00e7\u00e3o: fotografia do artigo inclu\u00eddo e confirma\u00e7\u00e3o da data de envio Participa\u00e7\u00e3o no YouTube: URL do v\u00eddeo publicado com marca temporal (timestamp) Cat\u00e1logo de biblioteca: liga\u00e7\u00e3o para o cat\u00e1logo ou registo no sistema A Oferta aceite especifica a prova exigida para esse tipo de Ordem. 5.3 Per\u00edodo de revis\u00e3o O Pioneer disp\u00f5e de um per\u00edodo de revis\u00e3o (normalmente 7 dias) para confirmar ou contestar a entrega. Durante esse per\u00edodo, o Pioneer pode: Confirmar a entrega, libertando os fundos atrav\u00e9s do Stripe Connect Apresentar uma disputa atrav\u00e9s da Plataforma N\u00e3o tomar qualquer a\u00e7\u00e3o \u2014 os fundos ser\u00e3o libertados automaticamente no final do per\u00edodo de revis\u00e3o O Pioneer \u00e9 notificado antes do encerramento da liberta\u00e7\u00e3o autom\u00e1tica (normalmente com 48 horas e 24 horas de anteced\u00eancia). Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. 5.4 Apresenta\u00e7\u00e3o de uma disputa Para apresentar uma disputa, o Pioneer (ou, menos frequentemente, o Influencer ou Hub) submete um formul\u00e1rio de disputa estruturado atrav\u00e9s da p\u00e1gina da Ordem na Plataforma, incluindo: A categoria da disputa (n\u00e3o entrega, entrega parcial, qualidade, atraso, comunica\u00e7\u00e3o ou outro) Uma descri\u00e7\u00e3o clara do que foi acordado e do que foi efetivamente entregue Provas de suporte (liga\u00e7\u00f5es, capturas de ecr\u00e3, ficheiros, registos de comunica\u00e7\u00e3o) A solu\u00e7\u00e3o pretendida (reembolso total, reembolso parcial, nova entrega, etc.) Depois de uma disputa ser aberta, os fundos permanecem em dep\u00f3sito de garantia (escrow); nenhum valor ser\u00e1 libertado enquanto a disputa estiver ativa. 5.5 Resposta da outra parte A outra parte \u00e9 notificada e disp\u00f5e de 48 horas (prorrog\u00e1veis at\u00e9 7 dias em casos complexos) para responder com a sua pr\u00f3pria vers\u00e3o dos factos e respetivas provas de suporte. Caso n\u00e3o responda dentro do prazo estabelecido, poderemos tomar uma decis\u00e3o com base nas provas dispon\u00edveis. 5.6 Media\u00e7\u00e3o A equipa de media\u00e7\u00e3o analisa as provas e pode: Solicitar esclarecimentos ou provas adicionais a qualquer uma das partes Sugerir um acordo e procurar obter o consentimento de ambas as partes Tomar uma decis\u00e3o quando n\u00e3o seja poss\u00edvel alcan\u00e7ar um acordo A media\u00e7\u00e3o \u00e9 conduzida por colaboradores da Zomzey\u2122 devidamente qualificados. Ferramentas de intelig\u00eancia artificial podem ser utilizadas para triar, categorizar e resumir as provas, mas as decis\u00f5es finais sobre quest\u00f5es contestadas s\u00e3o sempre tomadas por mediadores humanos. 5.7 Decis\u00e3o e resultado As poss\u00edveis decis\u00f5es incluem: Liberta\u00e7\u00e3o total \u2014 A reclama\u00e7\u00e3o do Pioneer n\u00e3o \u00e9 aceite; o pagamento integral \u00e9 efetuado ao Influencer ou Hub (70%), sendo retida a Taxa da Plataforma (30%). Liberta\u00e7\u00e3o parcial \/ reembolso parcial \u2014 Os fundos s\u00e3o divididos de acordo com a propor\u00e7\u00e3o do trabalho entregue em conformidade com o padr\u00e3o acordado. Reembolso total \u2014 Os fundos s\u00e3o<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-12103","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zomzey.io\/pt-br\/wp-json\/wp\/v2\/pages\/12103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zomzey.io\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zomzey.io\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zomzey.io\/pt-br\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zomzey.io\/pt-br\/wp-json\/wp\/v2\/comments?post=12103"}],"version-history":[{"count":2,"href":"https:\/\/zomzey.io\/pt-br\/wp-json\/wp\/v2\/pages\/12103\/revisions"}],"predecessor-version":[{"id":14184,"href":"https:\/\/zomzey.io\/pt-br\/wp-json\/wp\/v2\/pages\/12103\/revisions\/14184"}],"wp:attachment":[{"href":"https:\/\/zomzey.io\/pt-br\/wp-json\/wp\/v2\/media?parent=12103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}