{"id":12210,"date":"2026-05-09T14:31:01","date_gmt":"2026-05-09T13:31:01","guid":{"rendered":"https:\/\/zomzey.io\/politica-de-reembolso\/"},"modified":"2026-07-06T11:22:27","modified_gmt":"2026-07-06T10:22:27","slug":"politica-de-reembolso","status":"publish","type":"page","link":"https:\/\/zomzey.io\/pt-br\/politica-de-reembolso\/","title":{"rendered":"Pol\u00edtica de Reembolso"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12210\" class=\"elementor elementor-12210 elementor-486\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ba5045 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"5ba5045\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f476265 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f476265\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b4aaf2 elementor-widget elementor-widget-heading\" data-id=\"6b4aaf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Reembolso<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bae6f53 elementor-widget elementor-widget-text-editor\" data-id=\"bae6f53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-section-id=\"lsu571\" data-start=\"71\" data-end=\"92\"><\/h3>\n<p><\/p>\n<p class=\"PDq2pG_selectionAnchorContainer\" style=\"text-align: center;\" data-start=\"0\" data-end=\"69\">\u00daltima atualiza\u00e7\u00e3o: 9 de maio de 2026<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44ae9b2 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"44ae9b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-048a3f1 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"048a3f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22c9989 elementor-widget elementor-widget-heading\" data-id=\"22c9989\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">1. Introdu\u00e7\u00e3o<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4531d5f elementor-widget elementor-widget-text-editor\" data-id=\"4531d5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"93\" data-end=\"308\">Esta Pol\u00edtica de Reembolso explica quando e como os reembolsos s\u00e3o emitidos para compras realizadas na plataforma Zomzey\u2122 em zomzey.io (a \u201cPlataforma\u201d), operada pela ITXL Ltd (\u201cn\u00f3s\u201d, \u201cnos\u201d, \u201cnosso(a)\u201d ou \u201cZomzey\u2122\u201d).<\/p>\n<p><\/p>\n<p data-start=\"310\" data-end=\"420\">Ela faz parte dos nossos Termos de Servi\u00e7o e aplica-se a todos os Utilizadores \u2014 Pioneers, Influencers e Hubs.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b31f6a8 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"b31f6a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0dda82d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"0dda82d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d781490 elementor-widget elementor-widget-heading\" data-id=\"d781490\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">2. \u00c2mbito<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-736a5f2 elementor-widget elementor-widget-text-editor\" data-id=\"736a5f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"440\" data-end=\"476\">Esta pol\u00edtica cobre reembolsos para:<\/p>\n<ul data-start=\"478\" data-end=\"705\">\n<li data-section-id=\"jj68tl\" data-start=\"478\" data-end=\"524\">compras de Subscription Tier (Nova e Galaxy)<\/li>\n<li data-section-id=\"p94i3k\" data-start=\"525\" data-end=\"584\">transa\u00e7\u00f5es entre Pioneers e Influencers ou Hubs (Pedidos)<\/li>\n<li data-section-id=\"vigd5t\" data-start=\"585\" data-end=\"660\">compras de Beacon outreach, quando esta funcionalidade estiver dispon\u00edvel<\/li>\n<li data-section-id=\"1at2g2l\" data-start=\"661\" data-end=\"705\">outras funcionalidades pagas da Plataforma<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9628926 elementor-widget elementor-widget-text-editor\" data-id=\"9628926\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"707\" data-end=\"717\">N\u00e3o cobre:<\/p>\n<ul data-start=\"719\" data-end=\"941\">\n<li data-section-id=\"1fh0z1w\" data-start=\"719\" data-end=\"867\">disputas sobre a qualidade do trabalho entregue por um Influencer ou Hub \u2014 estas s\u00e3o tratadas ao abrigo da nossa Pol\u00edtica de Resolu\u00e7\u00e3o de Disputas<\/li>\n<li data-section-id=\"1oaehzu\" data-start=\"868\" data-end=\"941\">reembolsos de servi\u00e7os adquiridos fora da Plataforma junto de terceiros<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f554fe e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"2f554fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3e18130 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"3e18130\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9552e8 elementor-widget elementor-widget-heading\" data-id=\"a9552e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Reembolsos de Subscri\u00e7\u00f5es<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff42bb5 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ff42bb5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf96c8e elementor-widget elementor-widget-text-editor\" data-id=\"bf96c8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1020\" data-end=\"1353\">Se for um consumidor do Reino Unido e adquirir uma Subscri\u00e7\u00e3o paga (Nova ou Galaxy) para uso pessoal e n\u00e3o comercial, tem o direito legal de cancelar no prazo de 14 dias ap\u00f3s a compra, ao abrigo dos Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, sem necessidade de apresentar qualquer motivo.<\/p>\n<p><\/p>\n<p data-start=\"1355\" data-end=\"1700\">Caso tenha come\u00e7ado a utilizar funcionalidades pagas da Subscri\u00e7\u00e3o durante o per\u00edodo de 14 dias e tenha consentido o acesso imediato, o seu direito de cancelamento poder\u00e1 ser reduzido ou renunciado relativamente \u00e0 parte do servi\u00e7o j\u00e1 prestada. Ao optar por utilizar imediatamente as funcionalidades pagas ap\u00f3s a subscri\u00e7\u00e3o, reconhece esse facto.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-08c7d21 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"08c7d21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1d56378 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"1d56378\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c11629 elementor-widget elementor-widget-heading\" data-id=\"4c11629\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Reembolsos de Transa\u00e7\u00f5es (Pedidos)<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5496686 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"5496686\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd1577b elementor-widget elementor-widget-text-editor\" data-id=\"cd1577b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"3147\" data-end=\"3442\">Quando um Pioneer aceita uma Oferta, o pagamento \u00e9 capturado pela Stripe e mantido em escrow at\u00e9 \u00e0 entrega e confirma\u00e7\u00e3o. Isto protege ambas as partes: o Influencer ou Hub sabe que os fundos est\u00e3o assegurados e o Pioneer sabe que os fundos n\u00e3o ser\u00e3o libertados at\u00e9 que a entrega seja confirmada.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a9c2ba e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"8a9c2ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-02093ba e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"02093ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfdf094 elementor-widget elementor-widget-heading\" data-id=\"cfdf094\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. Reembolsos Beacon<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a725bc e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"2a725bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d96f10 elementor-widget elementor-widget-text-editor\" data-id=\"9d96f10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"5439\" data-end=\"5743\">Quando a funcionalidade Beacon outreach estiver dispon\u00edvel, cada compra de Beacon inclui uma garantia por escrito. Se nenhum Influencer ou Hub responder e se registar para reclamar o Brief associado dentro do per\u00edodo de garantia (normalmente 72 horas), o Pioneer recebe um reembolso total da taxa Beacon.<\/p>\n<p><\/p>\n<p data-start=\"5745\" data-end=\"5780\">O reembolso Beacon n\u00e3o se aplica a:<\/p>\n<ul data-start=\"5782\" data-end=\"6105\">\n<li data-section-id=\"shjxjd\" data-start=\"5782\" data-end=\"5848\">destinat\u00e1rios do Beacon que respondem, mas n\u00e3o efetuam o registo<\/li>\n<li data-section-id=\"1m0w5rv\" data-start=\"5849\" data-end=\"5918\">Beacons cancelados pelo Pioneer antes do fim do per\u00edodo de garantia<\/li>\n<li data-section-id=\"y4k5ws\" data-start=\"5919\" data-end=\"6105\">Beacons que originam um registo que posteriormente n\u00e3o se converte num Pedido \u2014 as taxas Beacon destinam-se apenas a outreach e recrutamento, e n\u00e3o a resultados comerciais subsequentes<\/li>\n<\/ul>\n<p><\/p>\n<p data-start=\"6107\" data-end=\"6187\">Os termos completos espec\u00edficos do Beacon s\u00e3o apresentados no momento da compra.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4b56a5 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"e4b56a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d19d37d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"d19d37d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2b7a7d elementor-widget elementor-widget-heading\" data-id=\"e2b7a7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">6. Como solicitar um reembolso<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8aaa1a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f8aaa1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2e3466 elementor-widget elementor-widget-text-editor\" data-id=\"d2e3466\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"6228\" data-end=\"6290\">Os pedidos de reembolso devem ser efetuados da seguinte forma:<\/p>\n<ul data-start=\"6292\" data-end=\"6952\">\n<li data-section-id=\"1l2s0x9\" data-start=\"6292\" data-end=\"6459\"><strong data-start=\"6294\" data-end=\"6354\">Reembolsos de Subscri\u00e7\u00f5es dentro do per\u00edodo de reflex\u00e3o:<\/strong> envie um e-mail para <strong data-start=\"6376\" data-end=\"6396\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6378\" data-end=\"6394\">refund@zomzey.io<\/a><\/strong> com os dados da sua conta e a Subscri\u00e7\u00e3o que pretende cancelar<\/li>\n<li data-section-id=\"1im4bt5\" data-start=\"6460\" data-end=\"6660\"><strong data-start=\"6462\" data-end=\"6491\">Reembolsos de transa\u00e7\u00f5es:<\/strong> utilize a ferramenta de disputa na Plataforma dispon\u00edvel na p\u00e1gina do seu Pedido ou envie um e-mail para <strong data-start=\"6597\" data-end=\"6617\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6599\" data-end=\"6615\">refund@zomzey.io<\/a><\/strong> caso essa ferramenta n\u00e3o esteja dispon\u00edvel<\/li>\n<li data-section-id=\"15el5ai\" data-start=\"6661\" data-end=\"6825\"><strong data-start=\"6663\" data-end=\"6685\">Reembolsos Beacon:<\/strong> estes s\u00e3o processados automaticamente quando o per\u00edodo de garantia termina sem um registo eleg\u00edvel; n\u00e3o \u00e9 necess\u00e1rio qualquer pedido manual<\/li>\n<li data-section-id=\"1epexcq\" data-start=\"6826\" data-end=\"6952\"><strong data-start=\"6828\" data-end=\"6850\">Outros reembolsos:<\/strong> envie um e-mail para <strong data-start=\"6872\" data-end=\"6892\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6874\" data-end=\"6890\">refund@zomzey.io<\/a><\/strong> com os detalhes da compra e o motivo do pedido de reembolso<\/li>\n<\/ul>\n<p><\/p>\n<p data-start=\"6954\" data-end=\"6977\">Inclua na sua mensagem:<\/p>\n<ul data-start=\"6979\" data-end=\"7169\" data-is-last-node=\"\" data-is-only-node=\"\">\n<li data-section-id=\"17lt528\" data-start=\"6979\" data-end=\"7010\">O endere\u00e7o de e-mail da conta<\/li>\n<li data-section-id=\"1lzndrz\" data-start=\"7011\" data-end=\"7070\">A refer\u00eancia do Pedido ou da transa\u00e7\u00e3o (quando aplic\u00e1vel)<\/li>\n<li data-section-id=\"nit9lg\" data-start=\"7071\" data-end=\"7105\">O montante e a data do pagamento<\/li>\n<li data-section-id=\"9ewika\" data-start=\"7106\" data-end=\"7139\">O motivo do pedido de reembolso<\/li>\n<li data-section-id=\"59eh06\" data-start=\"7140\" data-end=\"7169\" data-is-last-node=\"\">Quaisquer provas de suporte<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3e76b3 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"a3e76b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c3f4274 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"c3f4274\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65d0d17 elementor-widget elementor-widget-heading\" data-id=\"65d0d17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">7. Processamento de reembolsos<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d21b4d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"4d21b4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7741e5 elementor-widget elementor-widget-text-editor\" data-id=\"e7741e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Os reembolsos s\u00e3o emitidos para o m\u00e9todo de pagamento original utilizado na compra. Normalmente, n\u00e3o nos \u00e9 poss\u00edvel efetuar um reembolso para um cart\u00e3o, conta ou m\u00e9todo de pagamento diferente.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e76e796 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"e76e796\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-34cd2af e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"34cd2af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9e32af elementor-widget elementor-widget-heading\" data-id=\"b9e32af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">8. Cup\u00f5es, descontos e cr\u00e9dito promocional<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2b7955 elementor-widget elementor-widget-text-editor\" data-id=\"c2b7955\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1166\" data-end=\"1507\">Quando uma compra tiver sido efetuada utilizando um cup\u00e3o ou c\u00f3digo de desconto, os reembolsos s\u00e3o calculados com base no montante efetivamente pago e n\u00e3o no valor antes do desconto. Cr\u00e9ditos promocionais ou vouchers poder\u00e3o ser reemitidos ao nosso crit\u00e9rio, mas n\u00e3o s\u00e3o concedidos reembolsos em dinheiro equivalentes ao cr\u00e9dito promocional.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Reembolso \u00daltima atualiza\u00e7\u00e3o: 9 de maio de 2026 1. Introdu\u00e7\u00e3o Esta Pol\u00edtica de Reembolso explica quando e como os reembolsos s\u00e3o emitidos para compras realizadas na plataforma Zomzey\u2122 em zomzey.io (a \u201cPlataforma\u201d), operada pela ITXL Ltd (\u201cn\u00f3s\u201d, \u201cnos\u201d, \u201cnosso(a)\u201d ou \u201cZomzey\u2122\u201d). Ela faz parte dos nossos Termos de Servi\u00e7o e aplica-se a todos os Utilizadores \u2014 Pioneers, Influencers e Hubs. 2. \u00c2mbito Esta pol\u00edtica cobre reembolsos para: compras de Subscription Tier (Nova e Galaxy) transa\u00e7\u00f5es entre Pioneers e Influencers ou Hubs (Pedidos) compras de Beacon outreach, quando esta funcionalidade estiver dispon\u00edvel outras funcionalidades pagas da Plataforma N\u00e3o cobre: disputas sobre a qualidade do trabalho entregue por um Influencer ou Hub \u2014 estas s\u00e3o tratadas ao abrigo da nossa Pol\u00edtica de Resolu\u00e7\u00e3o de Disputas reembolsos de servi\u00e7os adquiridos fora da Plataforma junto de terceiros 3. Reembolsos de Subscri\u00e7\u00f5es Se for um consumidor do Reino Unido e adquirir uma Subscri\u00e7\u00e3o paga (Nova ou Galaxy) para uso pessoal e n\u00e3o comercial, tem o direito legal de cancelar no prazo de 14 dias ap\u00f3s a compra, ao abrigo dos Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, sem necessidade de apresentar qualquer motivo. Caso tenha come\u00e7ado a utilizar funcionalidades pagas da Subscri\u00e7\u00e3o durante o per\u00edodo de 14 dias e tenha consentido o acesso imediato, o seu direito de cancelamento poder\u00e1 ser reduzido ou renunciado relativamente \u00e0 parte do servi\u00e7o j\u00e1 prestada. Ao optar por utilizar imediatamente as funcionalidades pagas ap\u00f3s a subscri\u00e7\u00e3o, reconhece esse facto. 4. Reembolsos de Transa\u00e7\u00f5es (Pedidos) Quando um Pioneer aceita uma Oferta, o pagamento \u00e9 capturado pela Stripe e mantido em escrow at\u00e9 \u00e0 entrega e confirma\u00e7\u00e3o. Isto protege ambas as partes: o Influencer ou Hub sabe que os fundos est\u00e3o assegurados e o Pioneer sabe que os fundos n\u00e3o ser\u00e3o libertados at\u00e9 que a entrega seja confirmada. 5. Reembolsos Beacon Quando a funcionalidade Beacon outreach estiver dispon\u00edvel, cada compra de Beacon inclui uma garantia por escrito. Se nenhum Influencer ou Hub responder e se registar para reclamar o Brief associado dentro do per\u00edodo de garantia (normalmente 72 horas), o Pioneer recebe um reembolso total da taxa Beacon. O reembolso Beacon n\u00e3o se aplica a: destinat\u00e1rios do Beacon que respondem, mas n\u00e3o efetuam o registo Beacons cancelados pelo Pioneer antes do fim do per\u00edodo de garantia Beacons que originam um registo que posteriormente n\u00e3o se converte num Pedido \u2014 as taxas Beacon destinam-se apenas a outreach e recrutamento, e n\u00e3o a resultados comerciais subsequentes Os termos completos espec\u00edficos do Beacon s\u00e3o apresentados no momento da compra. 6. Como solicitar um reembolso Os pedidos de reembolso devem ser efetuados da seguinte forma: Reembolsos de Subscri\u00e7\u00f5es dentro do per\u00edodo de reflex\u00e3o: envie um e-mail para refund@zomzey.io com os dados da sua conta e a Subscri\u00e7\u00e3o que pretende cancelar Reembolsos de transa\u00e7\u00f5es: utilize a ferramenta de disputa na Plataforma dispon\u00edvel na p\u00e1gina do seu Pedido ou envie um e-mail para refund@zomzey.io caso essa ferramenta n\u00e3o esteja dispon\u00edvel Reembolsos Beacon: estes s\u00e3o processados automaticamente quando o per\u00edodo de garantia termina sem um registo eleg\u00edvel; n\u00e3o \u00e9 necess\u00e1rio qualquer pedido manual Outros reembolsos: envie um e-mail para refund@zomzey.io com os detalhes da compra e o motivo do pedido de reembolso Inclua na sua mensagem: O endere\u00e7o de e-mail da conta A refer\u00eancia do Pedido ou da transa\u00e7\u00e3o (quando aplic\u00e1vel) O montante e a data do pagamento O motivo do pedido de reembolso Quaisquer provas de suporte 7. Processamento de reembolsos Os reembolsos s\u00e3o emitidos para o m\u00e9todo de pagamento original utilizado na compra. Normalmente, n\u00e3o nos \u00e9 poss\u00edvel efetuar um reembolso para um cart\u00e3o, conta ou m\u00e9todo de pagamento diferente. 8. Cup\u00f5es, descontos e cr\u00e9dito promocional Quando uma compra tiver sido efetuada utilizando um cup\u00e3o ou c\u00f3digo de desconto, os reembolsos s\u00e3o calculados com base no montante efetivamente pago e n\u00e3o no valor antes do desconto. Cr\u00e9ditos promocionais ou vouchers poder\u00e3o ser reemitidos ao nosso crit\u00e9rio, mas n\u00e3o s\u00e3o concedidos reembolsos em dinheiro equivalentes ao cr\u00e9dito promocional.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-12210","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zomzey.io\/pt-br\/wp-json\/wp\/v2\/pages\/12210","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zomzey.io\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zomzey.io\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zomzey.io\/pt-br\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zomzey.io\/pt-br\/wp-json\/wp\/v2\/comments?post=12210"}],"version-history":[{"count":2,"href":"https:\/\/zomzey.io\/pt-br\/wp-json\/wp\/v2\/pages\/12210\/revisions"}],"predecessor-version":[{"id":14170,"href":"https:\/\/zomzey.io\/pt-br\/wp-json\/wp\/v2\/pages\/12210\/revisions\/14170"}],"wp:attachment":[{"href":"https:\/\/zomzey.io\/pt-br\/wp-json\/wp\/v2\/media?parent=12210"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}