Acceptable Use Policy
Last updated: 11th July 2026
1. Introduction
This Acceptable Use Policy (“AUP”) sets out the rules that govern how you may use the Zomzey™ platform at zomzey.io (the “Platform”) operated by ITXL LTD (“we”, “us”, “our”, or “Zomzey™”).
By using the Platform you agree to comply with this AUP. It forms part of our Terms of Service and applies to all Users — Pioneers, Influencers, and Hubs — and to anyone else who accesses the Platform.
2. General principles
Zomzey™ is a marketplace built on trust between Pioneers, Influencers, and Hubs. The Platform works only when Users behave honestly, respectfully, and lawfully. This AUP exists to protect that trust.
You agree to use the Platform:
- Lawfully and in good faith
- In a way that respects other Users’ rights, dignity, and property
- Honestly and accurately, without misrepresentation
- For its intended purpose as a marketplace connecting Pioneers with Influencers and Hubs
3. Prohibited content
You must not post, submit, or distribute any content (including in profiles, Briefs, Offers, messages, reviews, or any other field) that:
- Is unlawful, fraudulent, misleading, or deceptive
- Infringes the intellectual property, privacy, or publicity rights of any person
- Is defamatory, libellous, or otherwise harmful to the reputation of others
- Is hateful, discriminatory, harassing, threatening, or abusive on any grounds including race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, or disability
- Is sexually explicit, pornographic, or sexually exploitative, particularly content depicting or sexualising minors
- Promotes or facilitates terrorism, extremism, or organised violence
- Promotes or facilitates self-harm, suicide, or eating disorders
- Contains or links to malware, viruses, ransomware, spyware, or other harmful code
- Contains personal data of others without their consent
- Misrepresents your identity, qualifications, audience, or affiliations
- Contains spam, chain communications, or unsolicited bulk content
4. Prohibited conduct
You must not, on or through the Platform:
- Impersonate any person, organisation, or official representative
- Pretend to be another User, employee, or representative of Zomzey™ or ITXL LTD
- Use any name, brand, or trademark without proper authorisation
- Harass, threaten, intimidate, dox, or stalk any User
- Engage in hate speech, discrimination, or coordinated abuse
- Solicit personal contact details, financial information, or credentials from Users outside the Platform’s standard mechanisms
- Attempt to defraud, deceive, or manipulate other Users
- Publish or share private communications without consent
- Engage in any activity that violates UK law or the laws of any other jurisdiction applicable to your activity
- Promoting, selling or providing goods, services or content that are prohibited or restricted under our payment providers’ terms (including Stripe’s Prohibited and Restricted Businesses list and PayPal’s Acceptable Use Policy).
5. Marketplace-specific prohibited activity
Because Zomzey™ is a marketplace built on transactions and reputation, the following activities are particularly damaging and are strictly prohibited:
5.1 Review and rating manipulation
- Buying, selling, exchanging, or soliciting fake or biased reviews
- Pressuring, intimidating, or incentivising any User to leave a particular review or rating
- Creating duplicate or fake accounts to leave reviews
- Coordinating with other Users to manipulate scores or rankings
5.2 Circumvention of Platform Fees
- Agreeing to take a transaction off-Platform after being introduced through Zomzey™
- Encouraging or instructing another User to bypass the Platform’s payment system
- Charging or accepting payment outside the Platform for services arranged on the Platform
- Using the Platform’s messaging, profiles, or Briefs to direct Users to external payment channels
5.3 False Briefs, Offers, or deliveries
- Posting Briefs you do not intend to fulfil
- Submitting Offers you cannot deliver in good faith
- Marking Orders as delivered when work has not been completed
- Submitting fabricated proof of delivery
- Misrepresenting audience size, reach, engagement, or any other performance data
5.4 Manipulation of ZAi
- Inserting hidden text, prompts, or instructions in profiles or Briefs intended to influence ZAi scoring
- Submitting deliberately misleading metadata to game match suggestions
- Probing or attempting to reverse-engineer the matching engine
5.5 Multiple or fake accounts
- Creating multiple accounts to circumvent suspensions, bans, or restrictions
- Using false identity information at registration
- Operating accounts on behalf of banned Users
6. Technical and security misuse
You must not:
- Attempt to gain unauthorised access to any account, system, or data on the Platform
- Probe, scan, or test the Platform for vulnerabilities without our written authorisation
- Interfere with, damage, or disrupt the Platform, its servers, or any associated services
- Conduct denial-of-service attacks of any kind
- Introduce malware, viruses, worms, ransomware, or other malicious code
- Reverse-engineer, decompile, or disassemble any part of the Platform
- Scrape, harvest, extract, or collect data from the Platform by automated means without our written permission
- Use bots, crawlers, scrapers, or any other automated tools to access or use the Platform except where expressly permitted
- Bypass, disable, or interfere with security features, rate limits, or access controls
- Use the Platform to generate or distribute unsolicited bulk communications (spam)
7. Off-Platform conduct
Conduct that takes place outside the Platform may still breach this AUP if it relates to your use of Zomzey™ for example, harassment of other Users on social media, threats made by email or telephone in connection with an Order, or public disclosure of confidential Platform information.
We may consider off-Platform conduct when deciding whether to suspend or terminate accounts.
8. Reporting violations
If you believe another User has breached this AUP, please report it to us promptly:
- Use the in-Platform reporting tools where available
- Email acceptable@zomzey.io with details, including User name, Order or Brief reference if relevant, and any supporting evidence
We treat reports confidentially where possible. We may need to investigate, including reviewing relevant content, communications, and account activity. We will not generally disclose the identity of the reporter to the reported User unless required by law.
9. Our enforcement
We may take any of the following actions where we reasonably consider this AUP has been breached:
- Issue a warning
- Remove or modify offending content
- Suspend access to specific features
- Suspend or terminate accounts
- Withhold pending payouts where the breach relates to a transaction
- Refuse future registrations from the same individual or organisation
- Report unlawful activity to relevant authorities
- Pursue legal remedies including damages and injunctions
The action we take depends on the seriousness of the breach, whether it is repeated, the impact on other Users, and any prior warnings. Serious breaches (including fraud, illegal content, or threats to safety) may result in immediate permanent termination without warning.
10. Appeals
If your account is suspended or terminated and you believe the action was taken in error, you may appeal by emailing acceptable@zomzey.io within 14 days of the action, setting out the grounds of your appeal.
We will consider appeals reasonably and respond within 14 days. Our decision on appeal is final, except as set out in our Complaints Procedure.
11. Changes to this AUP
We may update this AUP from time to time. The “Last updated” date at the top reflects when material changes were made. Significant changes will be notified through the Platform or by email. Continued use of the Platform after changes take effect constitutes acceptance of the updated AUP.
12. Contact
To report breaches of this AUP, appeal an enforcement action, or ask a question about acceptable use, contact:
ITXL LTD
Email: acceptable@zomzey.io
Postal: 167-169 Great Portland Street, London W1W 5PF, United Kingdom