Terms of Service
Last updated: 1 November 2026
Terms of Service
1. Introduction
These Terms of Service (“Terms”) govern your use of the Zomzey® platform at zomzey.io (the “Platform”), operated by ITXL Ltd, a company registered in England and Wales (company number 17060034), with registered office at 167-169 Great Portland Street, London W1W 5PF, United Kingdom (“ITXL Ltd”, “we”, “us”, or “our”).
By creating an account, posting content, or otherwise using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
These Terms are supplemented by our Privacy Policy, Cookie Policy, Acceptable Use Policy, Refund Policy, Dispute Resolution Policy, Disclaimer, and Complaints Procedure, which together form the agreement between you and us.
2. Definitions
- “Brief” means an opportunity posted by a Member describing a promotional, content, or visibility request.
- “Influencers” means an individual content Influencer or broadcaster registered as a vendor on the Platform.
- “Hub” means an organisation, retailer, library, awards body, subscription box, or similar institutional channel registered as a vendor on the Platform.
“Musician” means a band, musical artist, or music creator registered as a vendor on the Platform under the Bands and Musicians role.
- “Offer” means a priced response submitted in reply to a Brief by an Influencer, Hub, or Musician, or by an Agency on its own behalf or with named talent under clause 6.6.
“Order” means an accepted Offer that has become a binding transaction between a Member and the Influencer, Hub, Musician, or Agency who made the Offer.
- “Member” means a buyer registered on the Platform who posts Briefs, accepts Offers, and pays for Orders.
- “Membership Plan” means one of the Platform’s membership levels as set out in clause 5: Free and Pro for Influencers, Hubs, and Musicians, and Agency Pro and Agency Max for Agencies.
- “User” means any registered user of the Platform, including Members, Influencers, Hubs, Musicians, and Agencies.
- “Platform Fee” means the amount retained by Zomzey® on each Order, as set out in clause 7.2.
- “Agency” means a talent management or representation business registered on the Platform that represents Influencers, Hubs, and/or Musicians and may pitch Offers on their behalf.
- “Release Fee” means the fixed fee payable by a hiring party under clause 6.8 when it hires or engages a Member found through the Platform.
- “Employer plan” means the optional paid plan for Members who hire or engage other Members, as described in clause 5.
3. Eligibility
To use the Platform, you must:
- Be at least 18 years old
- Have legal capacity to enter into binding contracts
- Not be barred from receiving services under the laws of the United Kingdom or any other applicable jurisdiction
- Provide accurate and complete information during registration
If you are registering on behalf of an organisation (e.g. as a Hub), you confirm that you are authorised to bind that organisation to these Terms.
4. Account registration
To use most Platform features you must create an account. When registering, you must:
- Provide accurate, current, and complete information
- Maintain and promptly update your information
- Choose a strong password and keep it confidential
- Notify us immediately of any unauthorised access or security breach
- Accept responsibility for all activity that occurs under your account
You must verify your email address to activate your account; unverified accounts cannot sign in.
We may refuse, suspend, or terminate registration at our discretion, particularly where we suspect impersonation, fraud, or breach of these Terms.
Hubs may be required to complete a lightweight verification step at registration, including email-domain matching, to reduce the risk of impersonation.
4.1 Multiple accounts:
Multiple accounts: a person or business may hold one account per role identity (for example, one Member account and one Member account so they can pitch and post in the platform), each registered to its own email address. Duplicate accounts of the same role, or accounts used to evade a suspension, remain prohibited.
4.2 Third-party sign-in
Third-party sign-in: you may register or sign in using a supported third-party service (such as Google, Facebook or X). Your use of that service is governed by its own terms and privacy policy, and ITXL LTD is not responsible for the availability or conduct of any third-party sign-in service. If a third-party service becomes unavailable or you lose access to it, you can regain access to your account using your registered email address via password reset. The information we receive from a sign-in service (such as your name, email address and profile picture) is handled in accordance with our Privacy Policy.
5. Membership Plans
The Platform offers one standard Member account with optional paid plans. Member Free: £0 per month; 14.99% commission plus a £4.99 service fee applies to each completed deal, with no service fee on deals under £50. Member Pro: £29.99 per month or £299 per year; 9.99% commission and no service fee, two ZB Hunter hunts of the 10 contact pack included in each calendar month without roll over, and Premier placement of the Member’s profile and opportunities. Employer plan: £49 per month or £490 per year for Members who hire or engage other Members regularly; while it is active the Release Fee in clause 6.8 is £149 instead of £299, vacancies receive Premier placement and one ZB Hunter hunt of the 20 contact pack is included in each calendar month without roll over. Posting work and hiring without a paid plan remain free, with the standard Release Fee applying when a hire takes place. Commission is deducted from the earner’s payout when funds are released. Members pay no commission as buyers. Agencies join on a paid membership: Agency Pro at £699 per year or Agency Max at £1,499 per year, which set the Agency’s roster capacity and platform features as described on the Agencies page; clauses 6.9 and 7.7 apply. Pro, Employer and Agency memberships renew automatically until cancelled. You can cancel at any time in your account settings; cancellation takes effect at the end of the current billing period. Membership fees are non-refundable except where required by law or as set out in our Refund Policy. Prices include VAT where applicable. We may change plan pricing or features with at least 30 days notice; changes apply from your next renewal.
5.1 Validation and Verified Badges
Members may connect their social accounts to validate audience figures and earn a Zomzey verified badge. Badges reflect data at the time of validation and remain subject to periodic re-checking. Zomzey may decline, suspend, or remove a badge where figures cannot be validated, where a connected account is disconnected, or where we reasonably suspect misrepresentation. Badges confer no guarantee of deal outcomes.
5.2 ZAi and Ai Features
The Platform includes AI powered features branded ZAi, such as brief writing help, suggestions, and support answers. ZAi output is generated automatically and provided as guidance only, it may contain errors and does not constitute professional advice. You remain responsible for content you publish and decisions you make. Inputs to ZAi are processed by our AI service providers under contract, see our Privacy Policy for details.
6. The Platform
6.1 Our role
Zomzey® is a platform that connects Members with Influencers, Hubs, Musicians, and Agencies. We provide the technology, payment processing, communication channels, matching tools, and dispute support that make these connections possible. We are not party to the contract for promotional services between a Member and an earning member. Each Order is a contract directly between the Member and the Influencer, Hub, or Musician who made the Offer, or, in the case of an Agency Offer under clause 6.6, between the Member and the Agency.
6.2 How transactions work
- A Member posts a Brief describing what they want, who their target audience is, and their budget.
- The Platform surfaces matching Members (or the Member browses directly).
- The Member sends the Brief to selected Members.
- Members review the Brief and may submit a priced Offer.
- The Member accepts, declines, or negotiates the Offer.
After an Offer is accepted, the Member completes the separate funding step in checkout. The current Stripe deal flow requests an authorisation, not an immediate transfer to the earning member. Capture must occur within the provider’s authorisation period, in accordance with clause 6.5.
- The Member delivers the agreed work and marks the Order as delivered.
- The Member has a review period (usually 7 days) to confirm the delivery or raise a dispute.
- On confirmation (or auto-release after the review period), funds are released via Stripe Connect: The Member receives the gross Order value less the applicable Platform Fee (see clause 7.2), with the Platform Fee retained by Zomzey®.
6.3 Briefs and Offers
Members must post Briefs that are accurate, lawful, and consistent with our Acceptable Use Policy. Members must submit Offers that they reasonably believe they can fulfil at the price quoted. Once an Offer is accepted, both parties are committed to the agreed scope, deliverables, and timeline as described in the accepted Offer. Substantial changes require mutual agreement in writing through the Platform.
6.4 Delivery
Members are responsible for delivering Orders in accordance with the accepted Offer. Where the Order requires verifiable proof of delivery (such as a published episode URL, a screenshot, a photograph of stocked product, or a newsletter link), the Member must provide that proof when marking the Order as delivered.
6.5 Review and confirmation
The Member has a review period after delivery to confirm or dispute the Order. If no action is taken within the review period, the Order is automatically deemed confirmed and payment is released to the Member, subject to a valid authorisation or captured funds and the provider's rules. The default review period is 7 days, which may vary by Order type and tier.
6.6 Agency Offers
An Agency may submit an Offer on its own behalf (a solo Agency Offer) or as a package naming talent from its roster. A package Offer states one single total price to the Member, covering the Agency and all named talent. Before a package Offer goes live, each named member must approve their participation through the Platform within the stated approval window (currently one hour from the request). Members who do not approve within the window are released from the package, and the Offer proceeds at the stated total with the remaining participants or as the Agency alone; the Agency is notified of the outcome. Any fee payable to named talent is a private arrangement between the Agency and that member, is payable by the Agency outside the Order, and does not form part of the price shown to the Member. The resulting Order is solely between the Member and the Agency, and the Agency is responsible for delivery of the whole package and for paying its talent. While included in a live package Offer, a named member may not submit a separate competing Offer on the same Brief.
6.7 One Offer per Brief
Each vendor may hold one active Offer per Brief at a time. An Offer may be edited until it is accepted or declined; edits are visible to the Member.
6.8 Hiring a Member and the Release Fee
Members may post vacancies, roles and engagements on the Platform and may hire or engage other Members found through it. Reading proposals and communicating with a Member on the Platform is free. Where a Member, business or organisation (the hiring party) hires, employs, contracts, retains or otherwise engages another Member (the hired Member) whom it first identified, contacted or was introduced to through the Platform, a single Release Fee is payable by the hiring party to ITXL LTD before or at the point the engagement begins. The Release Fee is currently £299, or £149 while the hiring party holds an active Employer plan, and it is a fixed sum: no percentage of salary or of the engagement value is charged. The Release Fee applies to any such engagement that begins within twelve months of the introduction, whether it is arranged on or off the Platform, and it is in addition to the Platform Fee on any paid deal that runs through ZOMZEY Protected Payments. The hired Member must not assist the hiring party in avoiding the Release Fee.
6.9 Agency representation
A Member may be represented by an Agency on the Platform only with that Member’s consent, given on the Member’s own account. A represented Member keeps their own account, profile, messages, reviews and deals; the Agency’s badge is shown on the Member’s profile while the representation lasts; the Agency may submit Offers on the Member’s behalf, which are marked as agency submitted; and the Member may end the representation at any time through the Platform. The commercial terms between an Agency and the Members it represents are a matter for them, save that every deal arranged by an Agency for a represented Member must run through the Platform and ZOMZEY Protected Payments, that the Platform Fee on agency represented deals is as set out in clause 7.2, and that ZSplit, where enabled, operates as described in clause 7.2. Clause 7.7 applies to every Agency, and every Agency also accepts the ZOMZEY Agency Agreement, which sits alongside these Terms and applies to Agency Pro and Agency Max plans.
7. Fees, payments, and payouts
7.1 Eligibility
Payments are processed by PayPal or Stripe where the relevant method is available for the purchase, as explained in clause 7.3. By registering, you confirm that you, your business, and the goods, services or content you promote or provide are eligible under our payment providers' terms, including PayPal's Acceptable Use Policy and Stripe's Prohibited and Restricted Businesses list. We may decline, suspend or close any account, and cancel or refuse any deal, where a member or their activity is restricted or prohibited by a payment provider, or where a provider declines to process payments for them. We are not liable for any loss arising from a payment provider's refusal, hold, reserve or restriction. 'Protected Payments' means ZOMZEY's deal-payment process through the provider available for the transaction under clause 7.3. Authorisation, capture, payout and refunds are separate steps, subject to the deal terms and the provider's deadlines and rules. An authorisation may expire; Protected Payments does not guarantee an indefinite hold or payment after expiry. ZOMZEY does not itself hold client funds and is not a provider of third-party fund-holding services.
7.2 Platform Fee
Platform Fee means the amount retained by Zomzey® on each Order, determined by the Influencer’s or Hub’s membership tier at the time of the Order:
Free tier: 14.99% of the Order value plus a fixed service fee of £4.99 per Order.
Pro tier: 9.99% of the Order value, with no service fee.
Agency-represented: where the Member is represented by an Agency on the Platform, Orders are charged at 9.99% with no service fee, regardless of that member’s own tier.
ZSplit (optional, agencies): where an Agency enables ZSplit, ITXL LTD deducts a processing fee from the Agency’s commission share only, at 5% for Agency Pro members and 2.5% for Agency Max members. The talent’s payout and the Member’s payment are unaffected by ZSplit.
The applicable Platform Fee is displayed before an Offer is accepted, so the rate is always known to all parties in advance of any commitment. Variable rates may apply where individually agreed (for example, promotional rates or special arrangements), and where a non-default rate applies it is shown on the Order.
7.3 Payment processing
PayPal may be offered for membership purchases and subscriptions where it appears at checkout; it is not yet available in the Protected Payments deal checkout. Deal payments between Members and earning members currently use Stripe and Stripe Connect. The method shown for the purchase processes that payment under the provider’s own terms. We do not store full card or bank details directly.
7.4 Coupons and discounts
From time to time we may issue coupons or discount codes that apply to subscription purchases or to Platform Fees. Each coupon’s specific rules (expiry, usage limits, applicability) are stated at issue. We may withdraw, modify, or refuse any coupon at our discretion where we suspect abuse.
7.5 Taxes
You are responsible for determining and paying any taxes (including but not limited to income tax, VAT, or sales tax) that apply to your activity on the Platform. We may collect and remit certain taxes where required by law and will provide records to support your own tax compliance.
7.6 Payouts
For Protected Payments, sellers receive payouts via Stripe Connect after the review period closes. Payout timing and method are subject to Stripe’s settlement rules. We may request a payout delay where we have reasonable grounds to investigate a dispute, suspected fraud, or breach of these Terms, within the payment provider's rules. This does not extend an authorisation deadline or override a provider's reversal or settlement decision. We strongly suggest that your genre or style of products, goods, services or any kind of offering is within these terms otherwise there will be complications that we do not wish to engage in through the zomzey platform. Express Checkout payments go directly to the seller’s connected Stripe account as described in clause 7.10; that route does not have a ZOMZEY delivery approval and release stage.
7.7 Agency memberships and off-platform conduct.
Agency memberships exist to bring opportunities and deal flow through the ZOMZEY® platform. Where ITXL LTD reasonably determines that an agency has used the platform to identify, contact or recruit talent and has then arranged, solicited or placed that talent's work outside the platform in order to avoid platform fees, the agency's membership and account may be terminated immediately and permanently. No refund of any membership fee, in whole or in part, will be made on such termination, and the agency's roster associations will be removed. You are responsible for ensuring that your products, goods, services and content comply with these Terms and with our payment providers' policies at all times.
7.8 Members and off-platform conduct
The Platform earns its fees only when work found through it is paid through it. Accordingly, where a Member has been introduced to, identified by or contacted by another Member, a hiring party or an Agency through the Platform, the Member must not, for a period of twelve months from that introduction, arrange, solicit, accept or perform paid work or an engagement for that party outside the Platform in order to avoid the Platform Fee, the Release Fee or an Agency’s share. This does not apply to a relationship that demonstrably existed before the introduction on the Platform. Where ITXL LTD reasonably determines that a Member has breached this clause, it may suspend or terminate the Member’s account, remove the Member from any Agency roster, decline to release pending payouts connected with the breach to the extent the law allows, and recover any Platform Fee or Release Fee that would have been payable had the work run through the Platform.
7.9 Hiring parties and off-platform conduct
A hiring party that hires, employs or engages a Member introduced through the Platform without paying the Release Fee in clause 6.8, or that invites a Member to take a deal found on the Platform off the Platform in order to avoid fees, is in breach of these Terms. ITXL LTD may invoice the Release Fee or the Platform Fee that would have applied, suspend or terminate the hiring party’s account and any Employer plan without refund, and remove its opportunities from the Platform.
7.10 Express Checkout
7.10.1 Choosing the payment option
Express Checkout is an optional payment route for eligible fixed-price purchases offered through ZOMZEY. The offer and checkout identify the seller, the agreed work or item, the total price and currency, the delivery time and the selected payment route. Express Checkout currently supports eligible GBP purchases up to £500, including tax, delivery and all compulsory extras. Purchases must not be artificially split to avoid this limit. Availability depends on the seller’s country, account eligibility and the payment options shown for the deal.
7.10.2 Direct payment
For Express Checkout, the buyer pays the seller directly through the seller’s connected Stripe account. ITXL LTD, trading as ZOMZEY, supplies the platform and introduction service. The seller is responsible for the goods or services agreed with the buyer. ZOMZEY’s commission is deducted from the payment. Stripe’s processing fees also apply to the seller. A successful payment into a Stripe balance does not guarantee an immediate payout to the seller’s bank.
7.10.3 Commission
The commission applicable under clause 7.2 and the seller’s plan is included in the agreed purchase price, rather than added again to the buyer’s total. The payment breakdown shows the commission and the seller’s share before Stripe fees. For Express Checkout, the commission for the introduction and transaction service becomes due when the purchase is successfully paid.
7.10.4 Refunds and commission adjustments
When a seller issues a genuine refund through Stripe and Stripe confirms it succeeded, ZOMZEY returns the corresponding commission to the seller’s connected Stripe account. A full refund returns the full ZOMZEY commission. A partial refund returns the same proportion of the commission, calculated cumulatively against the amount paid and rounded down to the nearest penny. A later full refund returns any remaining commission. Pending, failed or cancelled refunds are not treated as completed refunds.
The seller remains responsible for issuing and funding the buyer’s refund. Where the buyer is entitled to a full refund, the seller must not deduct ZOMZEY commission or Stripe fees from that refund. Stripe processing fees follow Stripe’s refund rules. ZOMZEY will also correct an incorrectly calculated or duplicate commission and make any adjustment required by law. The buyer’s statutory cancellation, refund and card-dispute rights are unchanged.
7.10.5 Delivery, cancellations and disputes
The seller must describe the purchase accurately, supply it within the agreed time and deal promptly with cancellation requests, refunds and disputes. The seller must provide any purchase-specific information and cancellation notices required by law. Clicking Checkout or paying does not, by itself, waive a cooling-off period or authorise early performance where separate consent is legally required. Express Checkout does not change either party’s obligations under applicable consumer law or the payment provider’s agreement, and does not exclude ZOMZEY’s responsibility for its own acts or omissions.
7.10.6 Relationship with Protected Payments
Express Checkout does not include ZOMZEY Protected Payments’ delivery approval and payment release stages. Payment is taken when the Express Checkout purchase succeeds. The parties may agree to use Protected Payments before payment, where that route is available. The existing Express Checkout must first be confirmed unpaid and closed. A paid or processing purchase cannot simply be switched to a second checkout and charged again. These terms do not change any existing Protected Payments transaction or any requirement for an agency-represented deal to use Protected Payments.
7.10.7 Seller setup and availability
To offer Express Checkout, the seller must connect an eligible Stripe account and complete any verification Stripe requires. That connection can be separate from the seller’s Protected Payments payout connection. The seller is responsible for keeping its account details accurate and meeting Stripe’s applicable requirements. ZOMZEY may stop new Express Checkout purchases if eligibility is lost or there are reasonable grounds to suspect misuse. Existing payment records and relevant support remain available.
7.10.8 Acceptance and records
Seller acceptance is recorded with the seller’s identity, the date and the version of these terms. Material changes require renewed seller acceptance before new Express Checkout purchases. The purchase record identifies the applicable payment route, agreed price, delivery and payment status. The receipt confirms the payment breakdown; any tax invoice required for the seller’s supply remains the seller’s responsibility. These provisions apply to new Express Checkout purchases and do not retrospectively change an existing paid deal.
7.9 Release fee for introduced members
Where an employer hires or engages a ZOMZEY member introduced through an opportunity on ZOMZEY, in any capacity and whether on or off the platform, a one off release fee of £299 (plus VAT where applicable) is payable to ITXL LTD within 14 days of the member starting. No other fee, commission or percentage applies to that hire. The employer accepts this term when it claims the opportunity in the Prospect Centre, and may pay the fee there, on which ZOMZEY sends a receipt and a release notice to both parties. The release fee is separate from Protected Payments commission on service deals completed on the platform, and does not affect the member's continuing use of ZOMZEY.
8. User content
8.1 Your content
“User Content” includes any text, images, audio, video, files, profile information, Briefs, Offers, messages, reviews, and other material you submit to the Platform. You retain ownership of your User Content.
8.2 Licence to us
By submitting User Content, you grant ITXL Ltd a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to host, store, display, copy, modify, distribute, and perform the User Content for the purposes of operating, marketing, and improving the Platform. This licence ends when you delete the User Content or close your account, except to the extent the User Content has been shared with other Users or used in completed Orders.
8.3 Your warranties
You warrant that your User Content:
- Is accurate, lawful, and not misleading
- Does not infringe the intellectual property, privacy, or other rights of any third party
- Does not contain malware, viruses, or harmful code
- Complies with our Acceptable Use Policy
9. Acceptable use
You agree to comply with our Acceptable Use Policy at all times. In summary, you must not:
- Use the Platform for any unlawful, fraudulent, or harmful purpose
- Post Content that is defamatory, hateful, harassing, obscene, or otherwise inappropriate
- Impersonate any person or organisation
- Manipulate or attempt to manipulate reviews, ratings, or the AI matching engine
- Circumvent the Platform’s payment system to avoid Platform Fees
- Scrape, harvest, or extract data from the Platform without our written permission
- Use the Platform to send unsolicited marketing
- Reverse-engineer, decompile, or attempt to extract the source code of the Platform
- Interfere with the Platform’s security, integrity, or availability
Breach of this section may result in immediate suspension or termination of your account and forfeiture of any pending payouts at our reasonable discretion.
9.1 Blocking and reporting
You may block another member at any time from within a conversation; a blocked member cannot message you. Blocking does not by itself cancel a live Order, which continues under these Terms unless resolved through the Dispute Resolution Policy. You can report harassment, abuse, or suspected breach of these Terms to hq@zomzey.io or through the Support Hub; reports are reviewed by our team, relevant evidence is preserved by our safety systems, and we may warn, restrict, suspend, or terminate accounts as set out in these Terms.
10. Reviews and ratings
The Platform supports two-way reviews after Orders are completed. Reviews must be honest, based on actual experience, and free from abusive or defamatory content. We may remove reviews that breach these standards, but we do not edit reviews to make them more favourable to either party.
You may not buy, sell, exchange, or pressure others into giving particular reviews.
11. Intellectual property
11.1 Our intellectual property
The Platform, including its code, design, branding, logos, graphics, copy, and the Zomzey® name, are owned by ITXL LTD or its licensors.
The Zomzey® word mark is a registered trade mark of ITXL LTD, United Kingdom registration number UK00004384732.
You may not copy, reproduce, distribute, modify, or create derivative works of the Platform’s intellectual property without our written permission, except as expressly permitted by these Terms.
11.2 Reporting infringement
If you believe content on the Platform infringes your intellectual property rights, report it to hq@zomzey.io with the subject line IP Infringement Report, or through the Support Hub. Your report should include: (1) your name, company, and contact email; (2) the right concerned (trade mark, copyright, or other) and proof of ownership, such as a registration number; (3) the URL or URLs of the content complained of; (4) a description of the alleged infringement; (5) a statement of your good-faith belief that the use is unauthorised, that the information provided is accurate, and that you are the rights owner or authorised to act on their behalf; and (6) your signature and the date. We acknowledge reports within 1 business day. We review the report and the identified content, and where infringement is apparent we remove the content or suspend the listing, normally within 3 business days. The reported member is notified and may respond with evidence of their rights; content is only reinstated where rights are demonstrated. Members who repeatedly infringe intellectual property rights will have their accounts terminated.
12. AI matching engine
The Platform uses an AI-powered matching engine to suggest matches between Members and Members. The matching engine produces ranked, scored suggestions based on profile data, brief content, audience metrics, and historical activity.
Match scores and explanations are advisory. Final decisions on which matches to engage with are always made by Users. We do not guarantee accuracy, completeness, or commercial outcomes from suggested matches.
13. Disclaimers
The Platform is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
- The Platform will be uninterrupted, error-free, or secure
- Briefs will receive Offers, or Offers will be accepted
- Orders will result in commercial success, sales, reviews, rankings, or any other measurable outcome
- Members will deliver work to any particular standard beyond that agreed in the Order
- The AI matching engine will produce optimal or accurate matches
See our Disclaimer for fuller detail.
14. Limitation of liability
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be excluded under UK law (including statutory rights of consumers under the Consumer Rights Act 2015 where applicable)
Subject to the above, to the fullest extent permitted by law:
- We are not liable for indirect, consequential, special, or exemplary losses, including loss of profit, loss of revenue, loss of business, loss of data, or loss of reputation
- Our total aggregate liability arising out of or in connection with the Platform in any 12-month period is limited to the greater of (a) the total fees paid by you to us in that 12-month period, or (b) £100
15. Indemnity
You agree to indemnify and hold harmless ITXL Ltd and its officers, employees, and agents from any claim, liability, loss, cost, or expense (including reasonable legal fees) arising from:
- Your use or misuse of the Platform
- Your breach of these Terms or any policy referenced in them
- Any User Content you submit
- Disputes you have with other Users
- Your violation of applicable law or third-party rights
16. Disputes
Disputes between Users about a specific Order are handled in accordance with our Dispute Resolution Policy.
Complaints about the Platform itself or about ITXL Ltd are handled in accordance with our Complaints Procedure.
17. Refunds
Refunds are subject to our Refund Policy.
18. Suspension and termination
18.1 By you
You may close your account at any time through your account settings. Outstanding Orders, Subscription commitments, and accrued obligations remain in force until completed or settled.
18.2 By us
We may suspend or terminate your account at our discretion if:
- You materially breach these Terms or any referenced policy
- We suspect fraud, impersonation, or unlawful activity
- You fail to pay fees when due
- We are required to do so by law or by a regulatory authority
On termination, your right to access the Platform ends. Pending Orders may be cancelled, completed, or transferred at our reasonable discretion. Provisions of these Terms intended to survive termination (including liability, indemnity, intellectual property, and governing law) continue in force.
19. Changes to these Terms
Changes to these Terms.
We may amend these Terms at any time. The current version is always published on this page, together with the date it took effect, and it is your responsibility to review these Terms regularly. Where a change materially affects your rights or obligations (for example, changes to fees, commissions or membership benefits), we will give reasonable advance notice by email to your registered address, by a notice on the Platform, or both, before the change takes effect. Other changes (for example, clarifications, corrections, new features, or changes required by law) may take effect immediately on publication. Your continued use of the Platform after a change takes effect constitutes acceptance of the amended Terms. If you do not accept a change, you must stop using the Platform, and where a material change adversely affects a paid membership you hold, you may cancel that membership and receive a pro-rata refund of the unused portion of the current membership period.
20. Force majeure
We are not liable for any failure or delay in performing our obligations under these Terms where the failure or delay is caused by events beyond our reasonable control, including acts of god, war, terrorism, civil unrest, government action, pandemic, fire, flood, storm, power outage, internet outage, or third-party service failure.
21. General
21.1 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.
21.2 Entire agreement
These Terms, together with the policies referenced in them, constitute the entire agreement between you and us regarding the Platform and supersede any prior agreements on the same subject matter.
21.3 No waiver
Failure or delay by us to enforce any right under these Terms does not waive that right or any subsequent right.
21.4 Assignment
You may not assign or transfer your rights under these Terms without our written consent. We may assign or transfer our rights and obligations to a successor entity, including in connection with a merger, acquisition, sale of assets, or restructure.
21.5 Third-party rights
Nothing in these Terms confers any rights on a third party under the Contracts (Rights of Third Parties) Act 1999.
22. Governing law and jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms are subject to the exclusive jurisdiction of the courts of England and Wales, except that we may bring proceedings in any other jurisdiction where you reside or operate.
23. Contact
For questions about these Terms or the Platform, contact:
ITXL Ltd
Email: hq@zomzey.io
Postal: 167-169 Great Portland Street, London W1W 5PF, United Kingdom
Companies House: 17060034
Or you can send us a ticket through the support hub here.
