Trust and Safety
Last updated: 14th July 2026
How ZOMZEY keeps you safe
Every deal on ZOMZEY happens between people who have usually never met. Our job is to make that feel not just possible but comfortable, for the Pioneer paying for work, the Influencer or Hub delivering it, and the Agency representing talent. Here is exactly how we do it.
Your money is protected before any work starts
Every deal runs through Protected Payments, powered by Stripe. When a Pioneer accepts an offer, they pay the full amount up front, and Stripe, an authorised payment institution, holds it safely. The Influencer or Hub sees the deal is funded before they lift a finger, and the Pioneer knows the money only moves when they approve the finished work. ZOMZEY never holds your money itself. Nobody chases invoices, nobody works on a promise, and nobody pays for work they never receive.
You approve before anything is released
When work is delivered, the Pioneer has a review period to check it against what was agreed. Approve it, and payment releases to the talent immediately. Something not right? Raise it before release and the money stays protected while it gets sorted.
If something goes wrong, you are covered
Any deal can hit a bump. Either side can raise a dispute at any point after funding, and the money stays held while it is resolved. Disputes are handled by real people under our published Dispute Resolution Policy, with a target of resolution well inside 60 days. No shouting matches, no vanishing counterparties, a process.
Real numbers, not claimed numbers
Influencers and Hubs can connect their social accounts so their audience figures are validated from the platforms themselves, earning a validation badge Pioneers can rely on. And every completed deal builds a member’s track record and star tier on the platform, reputation here is earned through delivered work, not written in a bio.
Everything stays on the platform, deliberately
Profiles carry no outside links, contact details or socials, and all conversations happen in ZOMZEY Messages. That is not us being precious, it is your protection: deals done on the platform are funded, recorded, protected and covered by our dispute process. The moment someone asks you to take a deal off the platform, every one of those protections disappears, which is why our rules forbid it and why we act on it.
Agencies are accountable too
Agencies on ZOMZEY represent their talent in the open: their roster is public, their pitches are marked, and talent joins an agency only by its own choice and can leave the same way. An agency that uses the platform to find talent but takes the work elsewhere loses its membership permanently, without refund. Representation here means responsibility.
Your data is yours
We are a UK company operating under UK GDPR. We collect what we need to run the platform, we tell you what we do with it in plain English in our Privacy Policy, and payment details are held by Stripe, never stored by us.
If you see something, tell us
Every member can report a concern, about a profile, a message, an opportunity or a deal, through our Report a concern page. Reports go straight to our team, they are reviewed by a human, and we act under our Acceptable Use Policy, from warnings to permanent removal.
The short version
Funded before work starts. Released only when approved. Disputes covered. Numbers validated. Everything on the record. That is ZOMZEY.
Questions?
Visit the Help Centre or contact us through the Support Hub.