How can we help?
The fastest way to get an answer is to help yourself first.
Most questions are answered below quickly.
And ZAi Smart Assistant, is available any time, day or night.
1. Check the FAQ
Most common questions about how ZOMZEY works, joining, pricing, payments, and what makes us different are answered right here. Have a quick look first, your answer is probably already there.
Contact ZOMZEY
Frequently Asked Questions
Zomzey is the marketplace where opportunity meets reach. Members post opportunities, and Creators and Hubs pitch to win them. An author wants to sell a book, a creator offers to showcase it, a hub offers to stock it, everyone collaborates and wins!
A Creator is an individual with an audience, on YouTube, Instagram, TikTok, a podcast, a newsletter and more. Creators pitch for opportunities, showcase products and brands to their audience, and get paid for the reach they bring.
A Member is anyone with something to promote, sell or grow, a brand, an author, a business or a creator with a goal. Members post opportunities and let the right Creators and Hubs come to them with offers.
A Hub is an organisation with a customer base or audience, a bookstore, club, library, subscription box or any outlet with reach. Hubs take on campaigns and get paid for the audience they already have.
Click Sign Up, choose whether you’re a Member, Creator or Hub, and create your profile. It only takes a minute and you can start posting or pitching straight away.
Yes, joining Zomzey is free. There’s no cost to sign up, build your profile or browse. We only take a small commission to keep the lights on when a collaboration completes, so you only ever pay when you’re getting paid.
When a Member accepts your pitch, the work and payment are handled securely inside Zomzey. You chat, collaborate and transact in one place, and your earnings are released to you once the collaboration is complete.
ZAi is Zomzey’s built-in AI helper. It guides you as you work, helps sharpen your pitches and profiles, and suggests strong matches, so you collaborate smarter and faster. Look for the green ZAi helpers across the platform.
Zomzey Beacon is our smart outreach engine. It works quietly in the background to find strong matches and surface the right opportunities to the right people, helping good collaborations happen faster.
Members, Creators and Hubs all work together here. Members post opportunities, Creators bring audiences across social and content platforms, and Hubs bring real-world outlets and communities. Anyone can play more than one role.
Everything happens inside Zomzey. You chat, agree terms, collaborate and transact in one secure place, so there’s no need to take conversations or payments elsewhere.
Most platforms are brand-led. Zomzey is opportunity-led, Members post what they need and Creators and Hubs pitch to win it. Add Hubs, real outlets with real audiences, ZAi helps at every step and the completely unique new tech of the ZB gets collaborations you won’t find anywhere else.
Yes. You can message Members, Creators and Hubs directly inside Zomzey to ask questions, discuss ideas and agree details before anything is committed. All chat stays securely on the platform, so everyone’s protected.
2. Ask ZAi
ZAi is our built-in AI assistant and knows ZOMZEY inside out. Look for the chat bubble in the bottom corner of any page and ask away, day or night, for an instant answer about how the platform works, getting started, or your account.
3. Still need an agent?
Please check the FAQ and ask ZAi first, as this helps us keep ZOMZEY running smoothly.
Contact ZOMZEY: your questions
When should I contact ZOMZEY rather than check the help centre?
When the question is about your own account, deal or payment rather than how something works. The help centre and ZChat answer the general questions in a minute; a change to your account, a payment query or a report about another member needs a person, so contact ZOMZEY through a support ticket.
How do I contact ZOMZEY about a deal?
Open a support ticket from the Support Hub with the deal involved, what you expected, what happened and when, and any screenshots. The article on how to open a support ticket explains what to include so that it is resolved first time.
How do I contact ZOMZEY about safety?
Use Report a Concern for a profile, opportunity, deal or wider safety issue, and the report and block controls in messages. Keep the original messages and dates rather than editing or deleting them, and contact the emergency services first if anyone is in immediate danger.
How do I contact ZOMZEY about my data?
Email privacy@zomzey.io with the subject Data Deletion Request to remove data obtained through a connected social account, or to ask about your rights under UK GDPR. The privacy policy explains what is held and for how long, and the Information Commissioner’s Office explains your rights if you are not satisfied.
How do I contact ZOMZEY about press, partnerships or the affiliate programme?
Email contact@zomzey.io for legal, press and partnership enquiries, as the page above says, and use the Affiliate Centre for anything about referrals and commission. Say who you are and what you are proposing, and the right person replies.
How quickly does ZOMZEY reply?
Tickets are answered in order and the ticket page shows the status of each one you have opened. ZChat answers general questions at any hour, so contact ZOMZEY through a ticket only for the matters that need a person.
Can I contact ZOMZEY by phone?
Support runs through tickets, ZChat and email so that every request is recorded against your account and answered with the details to hand. That record is what makes a follow-up quick.
Can an agency contact ZOMZEY for a represented member?
Yes, about the agency’s own deals and roster. Anything that changes a member’s own account, payout or data is confirmed with the member, so contact ZOMZEY from the account the change concerns.
In short, contact ZOMZEY through the help centre and ZChat for how things work, a support ticket for your account or a deal, Report a Concern for safety, privacy@zomzey.io for your data and contact@zomzey.io for everything else.
