Use the Help Centre ticket or contact route and give support enough information to identify the account, page or deal and understand the expected and actual result. Clear evidence reduces unnecessary back-and-forth.

What you need to know

• Include your account email, role and username, but never your password or one-time security code.
• For a deal issue, include the opportunity or deal ID, the other user, key dates and current status.
• Attach screenshots, error messages, relevant files, delivery evidence and a concise timeline where appropriate.
• State what resolution you are asking for and any deadline shown in the product.
• For safety concerns, preserve the original messages and avoid editing or deleting evidence.

Related help

• What should I do first if there is a problem with an order?
• How do I avoid scams, report someone or block inappropriate contact?
• What if I am unhappy with how ZOMZEY handled something?