How Can We Help?
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Getting Started & Accounts
- What is ZOMZEY?
- Who is ZOMZEY for?
- How do I join ZOMZEY?
- Is ZOMZEY free to join?
- How does ZOMZEY work, step by step?
- What makes ZOMZEY different?
- Can I be more than one role?
- Why was ZOMZEY built?
- Who is behind ZOMZEY?
- Can the same audience be reached by both Influencers and Hubs?
- What does my dashboard do?
- How do I manage my profile, account details and notifications?
- How do I change my password or email?
- How do I close my account?
- What is the ZOMZEY map?
- What are the free tools like the pricing calculator?
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For Pioneers
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For Influencers
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For Hubs
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Payments & Escrow
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Trust & Safety
- How does ZOMZEY keep collaboration safe?
- Why should I keep everything on ZOMZEY?
- Can I chat before agreeing anything?
- How do reviews and ratings work?
- How do verified profiles build trust?
- How do I contact support and what evidence should I include?
- How does ZOMZEY protect my personal data and comply with UK GDPR?
- Does ZOMZEY vet the people on the platform?
- Who is responsible for tax on earnings?
- Who is responsible if the work is not good enough?
- Is ZOMZEY a party to my deal?
- How do I avoid scams, report someone or block inappropriate contact?
- What if the other person disappears or does not deliver?
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Disputes & Refunds
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ZAi
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ZBeacon
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Opportunities
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Offers & Delivery
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Fees & Membership
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Open your account settings and use the security or login section to change your password or email address. If you cannot sign in, use the password-reset link on the login page.
What you need to know
- Use a strong password that you do not reuse on other services.
- After changing an email address, complete any confirmation step sent to the new address.
- If you no longer control the registered email, contact support and be ready to verify that the account is yours.
- Never send your password or full payment details to support.
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