How do I send a useful screenshot or screen recording to support?
A clear screenshot helps support solve a problem faster. This guide explains how to send a useful screenshot or screen recording.
Capture enough of the screen to show the page, message and context, but remove or cover passwords, one-time codes, full payment credentials and unrelated personal information before attaching it to a Fluent Support ticket.
Sending a useful screenshot
- Include the browser address bar when the exact page matters, unless it contains a sensitive token.
- For an error, capture the complete message and the action immediately before it appeared.
- A short screen recording is useful for navigation, loading, layout or repeatable button problems.
- Do not include another user’s private data unless it is necessary evidence for the ticket.
- Add the relevant profile, opportunity, deal, order or ticket reference in text as well so support can search it.
Common questions about sending a screenshot
What should a screenshot for support show?
The whole screen including the address bar, so that support can see the page URL, the time and the exact error wording. Crop out or blur anything private such as codes, passwords or card details before you attach it.
Is a screen recording better than a screenshot?
For a button that does nothing or a page that keeps reloading, a short recording of the exact clicks is often clearer than a screenshot. Keep it under a minute and describe in the ticket what you expected to happen.
Where do I send a screenshot?
Attach it to your Fluent Support ticket together with your username, the page URL, the time it happened and the browser and device you were using. ZChat cannot receive attachments or inspect your account, so a ticket is the right route.
How do I take a screenshot on a phone or tablet?
On most Android devices press the power and volume down buttons together; on an iPhone or iPad press the side button with the volume up button. The image lands in your photos, where you can crop out private details before attaching it to the ticket. On a computer, use the Snipping Tool on Windows or Shift, Command and 4 on a Mac.
What if the problem cannot be captured in a screenshot?
Describe it in steps: what you clicked, what you expected and what happened instead, with the time and the page URL. Intermittent problems are easier to trace from the time than from an image, because support can match the time against the platform’s own logs.
In short, a good screenshot shows the whole screen and the address bar with private details cropped out, and it travels with your username, the time, the page URL and the device in a support ticket. That combination lets support reproduce the problem on the first attempt.
Related help
- Which browsers and devices should I use for ZOMZEY?
- What do the three signup options mean?
- How ZOMZEY works
- ZOMZEY Support Hub
Further guidance: Google’s guide to taking a screenshot on an Android device.
