ZOM is the friendly AI assistant in the ZOMZEY Help Centre or chat widget. It helps users find explanations and next steps from the approved knowledge base, including roles, profiles, opportunities, payments, safety and common account questions.

What you need to know

• Ask one clear question at a time and include your role when it changes the answer.
• ZOM can explain the normal process and point to the relevant article.
• ZOM should not reveal private account data, decide a dispute, guarantee an outcome or invent a policy that is not in the knowledge base.
• For account-specific, payment, safety or dispute matters, use the support ticket route and include the relevant references.
• AI answers can be wrong or incomplete, so the live deal screen, Terms and policies take priority.

Related help

• How are ZOM, ZAi, ZB and ZBeacon different?
• How do I contact support and what evidence should I include?
• What is ZAi?