ZChat is a support assistant, not an account administrator: it can explain ZOMZEY from its approved knowledge/context, but it should not expose private account data or perform protected account, payment or dispute actions for you.

What you need to know

• Do not send ZChat passwords, full card or bank credentials, one-time codes, identity documents or unnecessary sensitive personal data.
• ZChat may use the conversation and the knowledge/context made available to it to answer the question, but that does not give it authority to alter the underlying deal or account.
• For a private transaction or account investigation, open a Fluent Support ticket so authorised staff can use the appropriate admin tools and audit trail.
• Treat payment, legal and policy screens as authoritative where a chat answer conflicts with the live record.
• Report any response that appears to expose another member’s private information.