Act through the live deal rather than continuing to wait indefinitely. Send a clear message, check the agreed deadline and use the issue or dispute route if the other party remains unresponsive or fails to deliver.

What you need to know

• For a Influencer or Hub, a properly funded deal means the agreed money is already held within the payment flow; do not continue unpaid work outside the agreement.
• For a Pioneer, held funds should not be released for undelivered work simply because the other party stops replying.
• Keep messages, deadlines, files and attempts to resolve the issue in ZOMZEY.
• Raise the issue within any displayed deadline so the platform can preserve the relevant status and evidence.

Related help

• What should I do first if there is a problem with an order?
• How does ZOMZEY handle disputes?
• How do Influencers get paid?