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Getting Started & Accounts
- What is ZOMZEY?
- Who is ZOMZEY for?
- How do I join ZOMZEY?
- Is ZOMZEY free to join?
- How does ZOMZEY work, step by step?
- What makes ZOMZEY different?
- Can I be more than one role?
- Why was ZOMZEY built?
- Who is behind ZOMZEY?
- Can the same audience be reached in different ways?
- Where do I manage my ZOMZEY activity?
- How do I change my password or email?
- How do I close my account?
- How do I manage my profile, account details and notifications?
- What free tools and resources are available?
- What is the Member Locations map?
- I cannot sign in or reset my password. What should I do?
- My profile will not save or an image will not upload. What should I do?
- How do I open a support ticket?
- What information should I include in a technical support ticket?
- What are ZOMZEY's future goals?
- Which ZOMZEY account type should I choose?
- Is ZOMZEY available internationally?
- Can I use ZOMZEY on a phone or tablet?
- What should I do if ZOMZEY emails or notifications do not arrive?
- What should I do if ZOMZEY is slow or a page will not finish loading?
- Which browsers and devices should I use for ZOMZEY?
- How do I send a useful screenshot or screen recording to support?
- What do the three signup options mean?
- What should I enter in Your Sector/Genre?
- How do signup search suggestions and aliases work?
- What if my description is not listed?
- Why does my profile show Author or another description instead of Pioneer or Hub?
- Can I change my signup choice or profile identity?
- How do I use social signup with my chosen identity?
- What should I do if signup stops before my profile is finished?
- Does selecting an identity make me verified or give me extra access?
- Which profile descriptions can I search for at signup?
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For Pioneers
- What is a Pioneer?
- How do I post an opportunity?
- What if no one pitches for my opportunity?
- How do I pay, and when?
- How do I choose the right profile to work with?
- What kinds of projects can Pioneers promote on ZOMZEY?
- What makes a strong opportunity brief?
- Can I invite a specific profile to an opportunity?
- How should I set a budget for an opportunity?
- Can an opportunity include a product sample, ticket, stock or other item?
- Can I hire event staff and promotional staff on ZOMZEY?
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For Hubs
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Bands, Musicians & Singers
- Why does ZOMZEY charge commission?
- Can an Agency represent a Band, Musician or Singer?
- Can I promote my music and earn from my audience on the same account?
- How can Bands, Musicians and Singers earn on ZOMZEY?
- How do I build a strong Band, Musician or Singer profile?
- How do I promote my music?
- How do Music accounts make offers and get paid?
- What is a ZOMZEY Music account?
- What is the difference between Band, Musician and Singer?
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Payments, Payouts & Safety
- Can I chat before agreeing anything?
- Does ZOMZEY vet the people on the platform?
- How do I avoid scams, report someone or block inappropriate contact?
- How do I contact support and what evidence should I include?
- How do I get paid out?
- How do profile validation and trust signals work?
- How do reviews and ratings work?
- How does payment work on ZOMZEY?
- How does ZOMZEY handle disputes?
- How does ZOMZEY keep collaboration safe?
- How does ZOMZEY protect my personal data and comply with UK GDPR?
- Is my payment information secure?
- Is ZOMZEY a party to my deal?
- What are ZOMZEY Protected Payments?
- What fees does ZOMZEY charge?
- What if I am unhappy with how ZOMZEY handled something?
- What if the other person disappears or does not deliver?
- What kinds of issues count as a dispute?
- What memberships and paid upgrades are available?
- What should I do first if there is a problem with an order?
- When can I get a refund?
- Who is responsible for tax on earnings?
- Who is responsible if the work is not good enough?
- Why should I keep everything on ZOMZEY?
- What do Funded, Held, Released, Refunded and Disputed mean?
- What should I do if a payment fails or appears twice?
- Why is my payout pending or failed?
- Where can I find payment records, receipts or invoices?
- How do currencies and exchange rates work?
- What should I do before filing a card chargeback or bank dispute?
- Does ZOMZEY guarantee sales, reach or campaign results?
- What kinds of opportunities, services or behaviour are not allowed?
- Who is responsible for copyright, trademarks and third-party permissions?
- What happens if an account is restricted or closed during an active deal?
- How do I recognise a fake ZOMZEY email, message or login page?
- What profile information is public and what stays private?
- Can I share my email or phone number with another member?
- Can AI-generated content be used in a ZOMZEY deal?
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ZChat, ZAi & ZBeacon
- How are ZChat, ZAi and ZBeacon different?
- How do ZOMZEY matching and Discover work?
- How does ZAi help me?
- How does ZBeacon help Pioneers?
- Is my data safe with ZAi?
- Is ZBeacon free?
- What is ZAi?
- What is ZChat and what can it help with?
- What is ZOMZEY Beacon?
- When should I use ZChat and when should I open a Fluent Support ticket?
- Can ZChat see or change my private account data?
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Fees & Membership
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For Influencers
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Affiliates & Developers
- What is the ZOMZEY affiliate programme?
- Where is my affiliate link and copy?
- How do I track affiliate referrals and earnings?
- What affiliate promotion is not allowed?
- Does ZOMZEY have a developer programme or API?
- What integration features are planned for ZOMZEY developers?
- How do I join the ZOMZEY affiliate programme?
- Can I be a ZOMZEY affiliate and also use another ZOMZEY account type?
- How are affiliate commissions approved and paid?
- Where do I get ZOMZEY affiliate links, copy and promotional assets?
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Agencies & Representation
- How do Agencies take part in opportunities?
- How do I build my Agency roster?
- How do representation term and Leave Agency controls work?
- How does Agency representation work?
- What does Open to Agency invitations mean?
- What is a ZOMZEY Agency account?
- What is Agency Star?
- What is the difference between Agency Pro and Agency Max?
- What is ZSplit?
- What ZOMZEY fee applies to the Agency share in ZSplit?
- How do Agency team roles and permissions work?
- Who controls Agency billing, subscription and payout settings?
- What happens if an Agency subscription changes, expires or is cancelled?
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Discover, Opportunities & Deals
- How do I edit, close or cancel an opportunity?
- How do I edit, withdraw or negotiate an offer?
- How do delivery, revisions, approval and the review window work?
- How do I cancel a deal that is already funded?
- How do profile pictures and cover images work?
- What is Discover?
- When does my profile appear in Discover?
- What are ZOMZEY Star tiers?
- What is the Prospect Centre?
- Can I message someone before agreeing a deal?
- What happens after an offer is accepted?
- What is the ZDeal Agreement?
- What should I do if an Accept, Decline, Funding or Delivery control does not work?
- What should I include in an offer or pitch?
- How should I price an offer?
- What evidence should I provide when I deliver?
- What if a deadline or deliverable needs to change?
- Who owns content created in a ZOMZEY deal?
- What do usage rights, licensing and exclusivity mean?
- Do sponsored or paid collaborations need to be disclosed?
- Can we add confidentiality or NDA terms to a deal?
- Why can I not find my profile in Discover or on the Member Locations map?
- How do I add my own collaboration requirements?
- Show Remaining Articles ( 8 ) Collapse Articles
Is ZOMZEY free to join?
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Yes, ZOMZEY is free to join with no subscription for ordinary members. This article explains what is free to join and what is paid.
ZOMZEY has free entry routes for ordinary member accounts, while some upgrades and Agency accounts are paid. Always use the current pricing or checkout screen for the price and benefits that apply today.
Is ZOMZEY free to join?
- The ordinary promotion and earning signup paths have free entry. Selecting a public description such as Author or Bookstore is not itself a paid membership purchase.
- Membership upgrades may offer additional benefits; use the current Pricing page for the live offer and eligibility.
- Agencies uses the existing paid Agency Pro or Agency Max membership path. It does not create a free Agency account.
- Transaction or processing fees remain governed by the relevant deal, payout or membership flow. Changing a visible description does not change those rules.
Important: Do not rely on an old Help Centre fee or price when the live pricing, deal or checkout screen shows newer information.
What is free to join and use
Every ordinary member account is free. There is no joining fee and no monthly subscription required. Pioneers, the people and organisations who post opportunities, pay no membership fee and no commission at all; they fund only the deals they choose to do. Influencers and Hubs can also use the platform entirely free. On the free plan they pay 14.99% commission on their earnings when a deal is released, plus a £4.99 service fee per contract, and there is no service fee at all on deals under £50.
The optional paid memberships
Influencer Pro and Shops and Communities Pro cost £19.99 a month, or £199 a year with two months free. Pro lowers commission to 9.99%, removes the service fee, and adds priority search placement, full live analytics, full audience and engagement reports, a verified badge and priority support. Agency accounts are paid: Agency Pro is £699 a year for a roster of up to six represented members and Agency Max is £1,499 a year with an unlimited roster and your own invite link. These prices are shown on the pricing page and can change over time.
How ZOMZEY earns
Commission and the optional memberships are the only ways ZOMZEY earns. The commission is taken from the Influencer or Hub payment when it is released. It is never added on top of what the Pioneer pays, and there is no cut of anything you did not earn on ZOMZEY. You can see what you would keep from any deal with the What You Keep Calculator.
Common questions about fees
Does the Pioneer pay the commission?
No. The commission is deducted from the Influencer or Hub payment when it is released. The Pioneer pays only the price agreed in the deal.
Is the £4.99 service fee charged on every deal?
It is charged per contract on the free plan, except on deals under £50, which carry no service fee. Pro members pay no service fee at all.
Can I cancel Pro?
Pro is a monthly or annual membership that you can stop renewing. Check the live pricing page and your account area for the current terms, because membership details can change over time.
Is ZOMZEY free to join for shops and venues?
Yes. Hubs join free, exactly like creators and Pioneers, and pay commission only when a paid placement completes. There is no listing fee and no charge for being found in Discover.
Is ZOMZEY free to join for agencies?
Agencies take a paid annual membership, Agency Pro or Agency Max, because the agency tools, roster and pitching rights are a business service. The talent an agency represents still joins free.
What stays free to join and use after the first deal?
Everything that was free on day one: posting opportunities, sending offers, messaging, Discover and the free tools. Commission applies per completed deal and never turns into a subscription unless you choose one.
Related help
Further guidance: the Companies House record for ITXL LTD, the company behind ZOMZEY.
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