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Getting Started & Accounts
- What is ZOMZEY?
- Who is ZOMZEY for?
- How do I join ZOMZEY?
- Is ZOMZEY free to join?
- How does ZOMZEY work, step by step?
- What makes ZOMZEY different?
- Can I be more than one role?
- Why was ZOMZEY built?
- Who is behind ZOMZEY?
- Can the same audience be reached in different ways?
- Where do I manage my ZOMZEY activity?
- How do I change my password or email?
- How do I close my account?
- How do I manage my profile, account details and notifications?
- What free tools and resources are available?
- What is the Member Locations map?
- I cannot sign in or reset my password. What should I do?
- My profile will not save or an image will not upload. What should I do?
- How do I open a support ticket?
- What information should I include in a technical support ticket?
- What are ZOMZEY's future goals?
- Which ZOMZEY account type should I choose?
- Is ZOMZEY available internationally?
- Can I use ZOMZEY on a phone or tablet?
- What should I do if ZOMZEY emails or notifications do not arrive?
- What should I do if ZOMZEY is slow or a page will not finish loading?
- Which browsers and devices should I use for ZOMZEY?
- How do I send a useful screenshot or screen recording to support?
- What do the three signup options mean?
- What should I enter in Your Sector/Genre?
- How do signup search suggestions and aliases work?
- What if my description is not listed?
- Why does my profile show Author or another description instead of Pioneer or Hub?
- Can I change my signup choice or profile identity?
- How do I use social signup with my chosen identity?
- What should I do if signup stops before my profile is finished?
- Does selecting an identity make me verified or give me extra access?
- Which profile descriptions can I search for at signup?
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For Pioneers
- What is a Pioneer?
- How do I post an opportunity?
- What if no one pitches for my opportunity?
- How do I pay, and when?
- How do I choose the right profile to work with?
- What kinds of projects can Pioneers promote on ZOMZEY?
- What makes a strong opportunity brief?
- Can I invite a specific profile to an opportunity?
- How should I set a budget for an opportunity?
- Can an opportunity include a product sample, ticket, stock or other item?
- Can I hire event staff and promotional staff on ZOMZEY?
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For Hubs
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Bands, Musicians & Singers
- Why does ZOMZEY charge commission?
- Can an Agency represent a Band, Musician or Singer?
- Can I promote my music and earn from my audience on the same account?
- How can Bands, Musicians and Singers earn on ZOMZEY?
- How do I build a strong Band, Musician or Singer profile?
- How do I promote my music?
- How do Music accounts make offers and get paid?
- What is a ZOMZEY Music account?
- What is the difference between Band, Musician and Singer?
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Payments, Payouts & Safety
- Can I chat before agreeing anything?
- Does ZOMZEY vet the people on the platform?
- How do I avoid scams, report someone or block inappropriate contact?
- How do I contact support and what evidence should I include?
- How do I get paid out?
- How do profile validation and trust signals work?
- How do reviews and ratings work?
- How does payment work on ZOMZEY?
- How does ZOMZEY handle disputes?
- How does ZOMZEY keep collaboration safe?
- How does ZOMZEY protect my personal data and comply with UK GDPR?
- Is my payment information secure?
- Is ZOMZEY a party to my deal?
- What are ZOMZEY Protected Payments?
- What fees does ZOMZEY charge?
- What if I am unhappy with how ZOMZEY handled something?
- What if the other person disappears or does not deliver?
- What kinds of issues count as a dispute?
- What memberships and paid upgrades are available?
- What should I do first if there is a problem with an order?
- When can I get a refund?
- Who is responsible for tax on earnings?
- Who is responsible if the work is not good enough?
- Why should I keep everything on ZOMZEY?
- What do Funded, Held, Released, Refunded and Disputed mean?
- What should I do if a payment fails or appears twice?
- Why is my payout pending or failed?
- Where can I find payment records, receipts or invoices?
- How do currencies and exchange rates work?
- What should I do before filing a card chargeback or bank dispute?
- Does ZOMZEY guarantee sales, reach or campaign results?
- What kinds of opportunities, services or behaviour are not allowed?
- Who is responsible for copyright, trademarks and third-party permissions?
- What happens if an account is restricted or closed during an active deal?
- How do I recognise a fake ZOMZEY email, message or login page?
- What profile information is public and what stays private?
- Can I share my email or phone number with another member?
- Can AI-generated content be used in a ZOMZEY deal?
- Show Remaining Articles ( 23 ) Collapse Articles
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ZChat, ZAi & ZBeacon
- How are ZChat, ZAi and ZBeacon different?
- How do ZOMZEY matching and Discover work?
- How does ZAi help me?
- How does ZBeacon help Pioneers?
- Is my data safe with ZAi?
- Is ZBeacon free?
- What is ZAi?
- What is ZChat and what can it help with?
- What is ZOMZEY Beacon?
- When should I use ZChat and when should I open a Fluent Support ticket?
- Can ZChat see or change my private account data?
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Fees & Membership
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For Influencers
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Affiliates & Developers
- What is the ZOMZEY affiliate programme?
- Where is my affiliate link and copy?
- How do I track affiliate referrals and earnings?
- What affiliate promotion is not allowed?
- Does ZOMZEY have a developer programme or API?
- What integration features are planned for ZOMZEY developers?
- How do I join the ZOMZEY affiliate programme?
- Can I be a ZOMZEY affiliate and also use another ZOMZEY account type?
- How are affiliate commissions approved and paid?
- Where do I get ZOMZEY affiliate links, copy and promotional assets?
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Agencies & Representation
- How do Agencies take part in opportunities?
- How do I build my Agency roster?
- How do representation term and Leave Agency controls work?
- How does Agency representation work?
- What does Open to Agency invitations mean?
- What is a ZOMZEY Agency account?
- What is Agency Star?
- What is the difference between Agency Pro and Agency Max?
- What is ZSplit?
- What ZOMZEY fee applies to the Agency share in ZSplit?
- How do Agency team roles and permissions work?
- Who controls Agency billing, subscription and payout settings?
- What happens if an Agency subscription changes, expires or is cancelled?
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Discover, Opportunities & Deals
- How do I edit, close or cancel an opportunity?
- How do I edit, withdraw or negotiate an offer?
- How do delivery, revisions, approval and the review window work?
- How do I cancel a deal that is already funded?
- How do profile pictures and cover images work?
- What is Discover?
- When does my profile appear in Discover?
- What are ZOMZEY Star tiers?
- What is the Prospect Centre?
- Can I message someone before agreeing a deal?
- What happens after an offer is accepted?
- What is the ZDeal Agreement?
- What should I do if an Accept, Decline, Funding or Delivery control does not work?
- What should I include in an offer or pitch?
- How should I price an offer?
- What evidence should I provide when I deliver?
- What if a deadline or deliverable needs to change?
- Who owns content created in a ZOMZEY deal?
- What do usage rights, licensing and exclusivity mean?
- Do sponsored or paid collaborations need to be disclosed?
- Can we add confidentiality or NDA terms to a deal?
- Why can I not find my profile in Discover or on the Member Locations map?
- How do I add my own collaboration requirements?
- Show Remaining Articles ( 8 ) Collapse Articles
What kinds of opportunities, services or behaviour are not allowed?
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Some opportunities, services and behaviour are not allowed on ZOMZEY. This article explains what is not allowed and why.
ZOMZEY must not be used for unlawful, fraudulent, deceptive, abusive, rights-infringing or otherwise prohibited activity, and the current Terms and Acceptable Use Policy are the definitive rules.
What is not allowed
- Do not post or offer work designed to deceive customers, fake identity or performance, manipulate reviews, impersonate others or create fraudulent activity.
- Do not request or supply content or services that unlawfully infringe copyright, trademarks, privacy, publicity or other rights.
- Harassment, hate, threats, coercion, scams, malicious software and attempts to steal credentials or payment information are not acceptable.
- Do not use misleading titles or coded wording to disguise a prohibited opportunity.
- If you are unsure whether a sensitive or regulated campaign is allowed, check the current policy or ask support before posting or accepting it.
Content that is not allowed
Anything unlawful, fraudulent, misleading or deceptive; anything that infringes another person’s intellectual property, privacy or publicity rights; defamatory, hateful, harassing or abusive material; sexually explicit content; content that promotes terrorism, self harm or eating disorders; malware; other people’s personal data shared without consent; and anything that misrepresents your identity, qualifications, audience or affiliation. This applies to profiles, briefs, offers, messages and reviews alike.
Conduct that is not allowed
Impersonating anyone, including ZOMZEY staff; using a name or brand without authorisation; harassing, threatening or doxxing a member; soliciting contact details, financial information or credentials outside the platform’s standard mechanisms; defrauding or manipulating other members; publishing private communications; and promoting goods or services prohibited under the payment providers’ terms.
Marketplace specific rules
Buying, trading or pressuring for reviews, creating duplicate accounts, agreeing to take a transaction off the platform after being introduced on it, charging or accepting payment outside the platform for work arranged on it, and posting briefs or offers you do not intend to fulfil are all strictly prohibited because they damage the trust the marketplace runs on. The full text is in the Acceptable Use Policy and concerns can be raised through report a concern.
Common questions about what is not allowed
Is it not allowed to take a deal off ZOMZEY once we have met here?
Correct. Agreeing to be paid outside the platform for work arranged on it is one of the marketplace rules, because the deal loses Protected Payments, the dispute process and the record that reviews are built on. Both members can be removed for it.
Are gifted products and free trials not allowed?
They are allowed, provided the arrangement is recorded in the opportunity and the content is labelled where UK advertising rules require it. What is not allowed is hiding a commercial relationship from the audience or from the other member.
What should I do if I see something that is not allowed?
Use report a concern with the profile or opportunity link and a short description. Reports are reviewed by a person, the reporter is not identified to the member reported, and nothing is removed without a review.
Where is the full list of what is not allowed?
In the Acceptable Use Policy and the Community Standards, which are linked from every page footer. The lists above summarise them; the policies themselves are the rules that are enforced, and they are updated when new problems appear.
In short, what is not allowed on ZOMZEY comes down to honesty and safety: no unlawful or misleading content, no impersonation or harassment, no off-platform payment for work arranged here, and no fake reviews. Everything else that a legitimate promotion needs is welcome, and the policies linked in the footer give the complete rules.
Related help
- Does ZOMZEY guarantee sales, reach or campaign results?
- Who is responsible for copyright, trademarks and third-party permissions?
- ZOMZEY Protected Payments
- Acceptable Use Policy
- Community Standards
Further guidance: ASA and CAP advertising codes.
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