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Getting Started & Accounts
- What is ZOMZEY?
- Who is ZOMZEY for?
- How do I join ZOMZEY?
- Is ZOMZEY free to join?
- How does ZOMZEY work, step by step?
- What makes ZOMZEY different?
- Can I be more than one role?
- Why was ZOMZEY built?
- Who is behind ZOMZEY?
- Can the same audience be reached in different ways?
- Where do I manage my ZOMZEY activity?
- How do I change my password or email?
- How do I close my account?
- How do I manage my profile, account details and notifications?
- What free tools and resources are available?
- What is the Member Locations map?
- I cannot sign in or reset my password. What should I do?
- My profile will not save or an image will not upload. What should I do?
- How do I open a support ticket?
- What information should I include in a technical support ticket?
- What are ZOMZEY's future goals?
- Which ZOMZEY account type should I choose?
- Is ZOMZEY available internationally?
- Can I use ZOMZEY on a phone or tablet?
- What should I do if ZOMZEY emails or notifications do not arrive?
- What should I do if ZOMZEY is slow or a page will not finish loading?
- Which browsers and devices should I use for ZOMZEY?
- How do I send a useful screenshot or screen recording to support?
- What do the three signup options mean?
- What should I enter in Your Sector/Genre?
- How do signup search suggestions and aliases work?
- What if my description is not listed?
- Why does my profile show Author or another description instead of Pioneer or Hub?
- Can I change my signup choice or profile identity?
- How do I use social signup with my chosen identity?
- What should I do if signup stops before my profile is finished?
- Does selecting an identity make me verified or give me extra access?
- Which profile descriptions can I search for at signup?
- Show Remaining Articles ( 23 ) Collapse Articles
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For Pioneers
- What is a Pioneer?
- How do I post an opportunity?
- What if no one pitches for my opportunity?
- How do I pay, and when?
- How do I choose the right profile to work with?
- What kinds of projects can Pioneers promote on ZOMZEY?
- What makes a strong opportunity brief?
- Can I invite a specific profile to an opportunity?
- How should I set a budget for an opportunity?
- Can an opportunity include a product sample, ticket, stock or other item?
- Can I hire event staff and promotional staff on ZOMZEY?
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For Hubs
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Bands, Musicians & Singers
- Why does ZOMZEY charge commission?
- Can an Agency represent a Band, Musician or Singer?
- Can I promote my music and earn from my audience on the same account?
- How can Bands, Musicians and Singers earn on ZOMZEY?
- How do I build a strong Band, Musician or Singer profile?
- How do I promote my music?
- How do Music accounts make offers and get paid?
- What is a ZOMZEY Music account?
- What is the difference between Band, Musician and Singer?
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Payments, Payouts & Safety
- Can I chat before agreeing anything?
- Does ZOMZEY vet the people on the platform?
- How do I avoid scams, report someone or block inappropriate contact?
- How do I contact support and what evidence should I include?
- How do I get paid out?
- How do profile validation and trust signals work?
- How do reviews and ratings work?
- How does payment work on ZOMZEY?
- How does ZOMZEY handle disputes?
- How does ZOMZEY keep collaboration safe?
- How does ZOMZEY protect my personal data and comply with UK GDPR?
- Is my payment information secure?
- Is ZOMZEY a party to my deal?
- What are ZOMZEY Protected Payments?
- What fees does ZOMZEY charge?
- What if I am unhappy with how ZOMZEY handled something?
- What if the other person disappears or does not deliver?
- What kinds of issues count as a dispute?
- What memberships and paid upgrades are available?
- What should I do first if there is a problem with an order?
- When can I get a refund?
- Who is responsible for tax on earnings?
- Who is responsible if the work is not good enough?
- Why should I keep everything on ZOMZEY?
- What do Funded, Held, Released, Refunded and Disputed mean?
- What should I do if a payment fails or appears twice?
- Why is my payout pending or failed?
- Where can I find payment records, receipts or invoices?
- How do currencies and exchange rates work?
- What should I do before filing a card chargeback or bank dispute?
- Does ZOMZEY guarantee sales, reach or campaign results?
- What kinds of opportunities, services or behaviour are not allowed?
- Who is responsible for copyright, trademarks and third-party permissions?
- What happens if an account is restricted or closed during an active deal?
- How do I recognise a fake ZOMZEY email, message or login page?
- What profile information is public and what stays private?
- Can I share my email or phone number with another member?
- Can AI-generated content be used in a ZOMZEY deal?
- Show Remaining Articles ( 23 ) Collapse Articles
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ZChat, ZAi & ZBeacon
- How are ZChat, ZAi and ZBeacon different?
- How do ZOMZEY matching and Discover work?
- How does ZAi help me?
- How does ZBeacon help Pioneers?
- Is my data safe with ZAi?
- Is ZBeacon free?
- What is ZAi?
- What is ZChat and what can it help with?
- What is ZOMZEY Beacon?
- When should I use ZChat and when should I open a Fluent Support ticket?
- Can ZChat see or change my private account data?
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Fees & Membership
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For Influencers
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Affiliates & Developers
- What is the ZOMZEY affiliate programme?
- Where is my affiliate link and copy?
- How do I track affiliate referrals and earnings?
- What affiliate promotion is not allowed?
- Does ZOMZEY have a developer programme or API?
- What integration features are planned for ZOMZEY developers?
- How do I join the ZOMZEY affiliate programme?
- Can I be a ZOMZEY affiliate and also use another ZOMZEY account type?
- How are affiliate commissions approved and paid?
- Where do I get ZOMZEY affiliate links, copy and promotional assets?
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Agencies & Representation
- How do Agencies take part in opportunities?
- How do I build my Agency roster?
- How do representation term and Leave Agency controls work?
- How does Agency representation work?
- What does Open to Agency invitations mean?
- What is a ZOMZEY Agency account?
- What is Agency Star?
- What is the difference between Agency Pro and Agency Max?
- What is ZSplit?
- What ZOMZEY fee applies to the Agency share in ZSplit?
- How do Agency team roles and permissions work?
- Who controls Agency billing, subscription and payout settings?
- What happens if an Agency subscription changes, expires or is cancelled?
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Discover, Opportunities & Deals
- How do I edit, close or cancel an opportunity?
- How do I edit, withdraw or negotiate an offer?
- How do delivery, revisions, approval and the review window work?
- How do I cancel a deal that is already funded?
- How do profile pictures and cover images work?
- What is Discover?
- When does my profile appear in Discover?
- What are ZOMZEY Star tiers?
- What is the Prospect Centre?
- Can I message someone before agreeing a deal?
- What happens after an offer is accepted?
- What is the ZDeal Agreement?
- What should I do if an Accept, Decline, Funding or Delivery control does not work?
- What should I include in an offer or pitch?
- How should I price an offer?
- What evidence should I provide when I deliver?
- What if a deadline or deliverable needs to change?
- Who owns content created in a ZOMZEY deal?
- What do usage rights, licensing and exclusivity mean?
- Do sponsored or paid collaborations need to be disclosed?
- Can we add confidentiality or NDA terms to a deal?
- Why can I not find my profile in Discover or on the Member Locations map?
- How do I add my own collaboration requirements?
- Show Remaining Articles ( 8 ) Collapse Articles
How do signup search suggestions and aliases work?
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Signup search suggestions and aliases help you find the right description quickly. Here is how signup search suggestions and aliases work.
The signup selector can recognise alternate words and offer a standard profile description. Select that suggestion to confirm it.
Signup search suggestions: what you need to know
- Examples in the current catalogue: novelist maps to Author, bookshop maps to Bookstore, and vocalist maps to Singer.
- A search alias helps you find the right description; it does not create another account type, a new qualification or an extra permission.
- Review the actual suggested label before selecting it. Do not infer a classification just from a username or a word with a different meaning.
- For example, Sports Club / Team describes a club or team, not automatically an individual footballer. Choose Athlete / Sportsperson for an individual sportsperson when that is the fitting suggestion, or use Add your own.
- Some descriptions have restricted signup options. Use the available choice shown by the form rather than trying to bypass its validation.
What an alias is
An alias is an alternative word the signup selector recognises and maps to a standard description. The catalogue holds the official labels (Author, Bookstore, Singer and so on) and a set of everyday synonyms for each, so a member who thinks of themselves as a novelist, a bookshop owner or a vocalist still lands on the standard label that other members search for. The alias itself is never saved; only the selected standard description is.
Why standard labels matter
Pioneers filter Discover by description, so an Influencer saved under a consistent label is found more often than one saved under an unusual custom phrase. Aliases exist to steer members onto the shared vocabulary without forcing them to guess the official wording. Review the suggested label before confirming it, because a word can have more than one meaning: Sports Club / Team describes an organisation, while an individual sportsperson should choose Athlete / Sportsperson.
If no suggestion appears
Try a broader or more common word first, then use Add your own if the catalogue still has nothing suitable. A custom description is accepted as a label but it does not create a new category, a new account type or any extra permission, and the Acceptable Use Policy rules on truthful self-description apply to it.
Common questions about signup search suggestions
Why do the signup search suggestions show a different word from the one I typed?
Because the selector recognises everyday synonyms and maps them to the standard description other members search for. Typing novelist offers Author, bookshop offers Bookstore and vocalist offers Singer. Only the standard label you select is saved, never the word you typed.
Do signup search suggestions decide which account type I get?
No. Your account type comes from the signup option you chose first. The suggestions only set the public description. Read the suggested label before confirming it, because Sports Club / Team describes an organisation while an individual sportsperson should pick Athlete / Sportsperson.
What if the signup search suggestions show nothing useful?
Try a broader or more common word, then use Add your own if nothing fits. A custom description is accepted as a label but does not create a new category, account type or permission, and the Acceptable Use Policy rules on truthful self-description still apply.
Are signup search suggestions available in other languages?
The catalogue and its aliases are maintained in English, with the site itself available in several languages. If you type a word in another language and nothing appears, try the English equivalent, for example author for autor or bookshop for librairie, and the suggestion should appear. Add your own remains available when the catalogue has nothing suitable.
Related help
Further guidance: GOV.UK on setting up as self-employed.
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