How Can We Help?
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Getting Started & Accounts
- What is ZOMZEY?
- Who is ZOMZEY for?
- How do I join ZOMZEY?
- Is ZOMZEY free to join?
- How does ZOMZEY work, step by step?
- What makes ZOMZEY different?
- Can I be more than one role?
- Why was ZOMZEY built?
- Who is behind ZOMZEY?
- Can the same audience be reached by both Influencers and Hubs?
- What does my dashboard do?
- How do I manage my profile, account details and notifications?
- How do I change my password or email?
- How do I close my account?
- What is the ZOMZEY map?
- What are the free tools like the pricing calculator?
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For Pioneers
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For Influencers
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For Hubs
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Payments & Escrow
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Trust & Safety
- How does ZOMZEY keep collaboration safe?
- Why should I keep everything on ZOMZEY?
- Can I chat before agreeing anything?
- How do reviews and ratings work?
- How do verified profiles build trust?
- How do I contact support and what evidence should I include?
- How does ZOMZEY protect my personal data and comply with UK GDPR?
- Does ZOMZEY vet the people on the platform?
- Who is responsible for tax on earnings?
- Who is responsible if the work is not good enough?
- Is ZOMZEY a party to my deal?
- How do I avoid scams, report someone or block inappropriate contact?
- What if the other person disappears or does not deliver?
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Disputes & Refunds
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ZAi
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ZBeacon
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Opportunities
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Offers & Delivery
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Fees & Membership
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Keep the transaction on ZOMZEY, verify the deal is funded, and report anything that feels deceptive, coercive or unsafe. Do not continue with a user who requests private payment, login codes, unnecessary sensitive information or contact intended to bypass the platform.
What you need to know
- Be cautious of urgent pressure, guaranteed-return claims, copied profiles, unusual links and requests to pay or refund elsewhere.
- Use the report or support route with the username, profile or deal link, message screenshots and a short factual explanation.
- Stop responding to harassment or repeated inappropriate contact and use blocking controls where available.
- Do not retaliate, threaten or publish personal information; preserve evidence and let support investigate.
- If you believe a financial account is compromised, contact the relevant bank or payment provider promptly as well.
Related help
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