How Can We Help?
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Getting Started & Accounts
- What is ZOMZEY?
- Who is ZOMZEY for?
- How do I join ZOMZEY?
- Is ZOMZEY free to join?
- How does ZOMZEY work, step by step?
- What makes ZOMZEY different?
- Can I be more than one role?
- Why was ZOMZEY built?
- Who is behind ZOMZEY?
- Can the same audience be reached by both Influencers and Hubs?
- What does my dashboard do?
- How do I manage my profile, account details and notifications?
- How do I change my password or email?
- How do I close my account?
- What is the ZOMZEY map?
- What are the free tools like the pricing calculator?
- Show Remaining Articles ( 1 ) Collapse Articles
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For Pioneers
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For Influencers
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For Hubs
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Payments & Escrow
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Trust & Safety
- How does ZOMZEY keep collaboration safe?
- Why should I keep everything on ZOMZEY?
- Can I chat before agreeing anything?
- How do reviews and ratings work?
- How do verified profiles build trust?
- How do I contact support and what evidence should I include?
- How does ZOMZEY protect my personal data and comply with UK GDPR?
- Does ZOMZEY vet the people on the platform?
- Who is responsible for tax on earnings?
- Who is responsible if the work is not good enough?
- Is ZOMZEY a party to my deal?
- How do I avoid scams, report someone or block inappropriate contact?
- What if the other person disappears or does not deliver?
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Disputes & Refunds
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ZAi
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ZBeacon
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Opportunities
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Offers & Delivery
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Fees & Membership
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Released earnings appear in your account’s payment or earnings area and are sent through the payout method available for your account. Keep your legal name, payout details and any required verification information accurate to avoid delay.
What you need to know
- Check the deal status to confirm that funds have been released rather than merely funded.
- Open your earnings or payout history to see pending, available, processing and paid amounts where those states are used.
- Complete any identity, organisation, bank or payment-provider checks requested.
- Allow for the processing time shown by the platform and payment provider.
- Contact support with the deal ID and payout reference if a payment remains outside the published timeframe.
Related help
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