What do Funded, Held, Released, Refunded and Disputed mean?
Deal payments move through funded, held, released, refunded and disputed stages. This guide explains what each stage means.
These labels describe different stages of the protected transaction: money being provided for a deal, retained pending the workflow, released after the applicable approval process, returned, or placed into a dispute process.
What you need to know about funds being released
- Funded means the deal has reached the point where ZOMZEY shows the required funding is in place; suppliers should rely on the live deal status, not a message claiming payment was sent.
- Held means money is still within the protected payment process and has not yet been paid out to the supplier.
- Released means the protected process has authorised the applicable payment onward, subject to any processor or payout timing.
- Refunded means some or all applicable funds have been returned through the payment process.
- Disputed means release or refund is being contested or reviewed; do not treat the money as finally settled until the live deal status shows it.
Common questions about deal stages
Can I start work as soon as an offer is accepted?
Wait until the deal shows as funded. Acceptance records the agreement, and funding confirms the money is in place. Starting before funding means working without the protection the stages provide.
How long is money held after delivery?
Funds are released when the Pioneer approves the delivery within the review window described in the deal. If the Pioneer raises a dispute instead, the money stays held until the dispute is resolved.
Who decides a disputed deal?
Disputes are handled under the Dispute Resolution Policy using the evidence recorded inside the deal, which is why delivery evidence and messages should always stay on ZOMZEY.
What does released mean for an Agency deal?
The same as any other deal: once the Pioneer approves, the payment is released to the delivering member, and where ZSplit is on, the agency’s share is released to the agency’s own payout account at the same moment.
Can a released payment be reversed?
No. Released means the Pioneer approved the work and the money has left the held balance, which is why the review window exists. Check the delivery against the accepted offer before approving rather than after.
How long after released does the money arrive?
A released payment becomes a payout on the payment provider’s schedule, typically a few working days, with a first payout taking slightly longer while the payout account is verified.
Related help
- How does ZOMZEY protect my personal data and comply with UK GDPR?
- What should I do if a payment fails or appears twice?
- ZOMZEY Protected Payments
Further guidance: Stripe’s guide to payouts.
