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Getting Started & Accounts
- What is ZOMZEY?
- Who is ZOMZEY for?
- How do I join ZOMZEY?
- Is ZOMZEY free to join?
- How does ZOMZEY work, step by step?
- What makes ZOMZEY different?
- Can I be more than one role?
- Why was ZOMZEY built?
- Who is behind ZOMZEY?
- Can the same audience be reached in different ways?
- Where do I manage my ZOMZEY activity?
- How do I change my password or email?
- How do I close my account?
- How do I manage my profile, account details and notifications?
- What free tools and resources are available?
- What is the Member Locations map?
- I cannot sign in or reset my password. What should I do?
- My profile will not save or an image will not upload. What should I do?
- How do I open a support ticket?
- What information should I include in a technical support ticket?
- What are ZOMZEY's future goals?
- Which ZOMZEY account type should I choose?
- Is ZOMZEY available internationally?
- Can I use ZOMZEY on a phone or tablet?
- What should I do if ZOMZEY emails or notifications do not arrive?
- What should I do if ZOMZEY is slow or a page will not finish loading?
- Which browsers and devices should I use for ZOMZEY?
- How do I send a useful screenshot or screen recording to support?
- What do the three signup options mean?
- What should I enter in Your Sector/Genre?
- How do signup search suggestions and aliases work?
- What if my description is not listed?
- Why does my profile show Author or another description instead of Pioneer or Hub?
- Can I change my signup choice or profile identity?
- How do I use social signup with my chosen identity?
- What should I do if signup stops before my profile is finished?
- Does selecting an identity make me verified or give me extra access?
- Which profile descriptions can I search for at signup?
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For Pioneers
- What is a Pioneer?
- How do I post an opportunity?
- What if no one pitches for my opportunity?
- How do I pay, and when?
- How do I choose the right profile to work with?
- What kinds of projects can Pioneers promote on ZOMZEY?
- What makes a strong opportunity brief?
- Can I invite a specific profile to an opportunity?
- How should I set a budget for an opportunity?
- Can an opportunity include a product sample, ticket, stock or other item?
- Can I hire event staff and promotional staff on ZOMZEY?
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For Hubs
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Bands, Musicians & Singers
- Why does ZOMZEY charge commission?
- Can an Agency represent a Band, Musician or Singer?
- Can I promote my music and earn from my audience on the same account?
- How can Bands, Musicians and Singers earn on ZOMZEY?
- How do I build a strong Band, Musician or Singer profile?
- How do I promote my music?
- How do Music accounts make offers and get paid?
- What is a ZOMZEY Music account?
- What is the difference between Band, Musician and Singer?
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Payments, Payouts & Safety
- Can I chat before agreeing anything?
- Does ZOMZEY vet the people on the platform?
- How do I avoid scams, report someone or block inappropriate contact?
- How do I contact support and what evidence should I include?
- How do I get paid out?
- How do profile validation and trust signals work?
- How do reviews and ratings work?
- How does payment work on ZOMZEY?
- How does ZOMZEY handle disputes?
- How does ZOMZEY keep collaboration safe?
- How does ZOMZEY protect my personal data and comply with UK GDPR?
- Is my payment information secure?
- Is ZOMZEY a party to my deal?
- What are ZOMZEY Protected Payments?
- What fees does ZOMZEY charge?
- What if I am unhappy with how ZOMZEY handled something?
- What if the other person disappears or does not deliver?
- What kinds of issues count as a dispute?
- What memberships and paid upgrades are available?
- What should I do first if there is a problem with an order?
- When can I get a refund?
- Who is responsible for tax on earnings?
- Who is responsible if the work is not good enough?
- Why should I keep everything on ZOMZEY?
- What do Funded, Held, Released, Refunded and Disputed mean?
- What should I do if a payment fails or appears twice?
- Why is my payout pending or failed?
- Where can I find payment records, receipts or invoices?
- How do currencies and exchange rates work?
- What should I do before filing a card chargeback or bank dispute?
- Does ZOMZEY guarantee sales, reach or campaign results?
- What kinds of opportunities, services or behaviour are not allowed?
- Who is responsible for copyright, trademarks and third-party permissions?
- What happens if an account is restricted or closed during an active deal?
- How do I recognise a fake ZOMZEY email, message or login page?
- What profile information is public and what stays private?
- Can I share my email or phone number with another member?
- Can AI-generated content be used in a ZOMZEY deal?
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ZChat, ZAi & ZBeacon
- How are ZChat, ZAi and ZBeacon different?
- How do ZOMZEY matching and Discover work?
- How does ZAi help me?
- How does ZBeacon help Pioneers?
- Is my data safe with ZAi?
- Is ZBeacon free?
- What is ZAi?
- What is ZChat and what can it help with?
- What is ZOMZEY Beacon?
- When should I use ZChat and when should I open a Fluent Support ticket?
- Can ZChat see or change my private account data?
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Fees & Membership
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For Influencers
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Affiliates & Developers
- What is the ZOMZEY affiliate programme?
- Where is my affiliate link and copy?
- How do I track affiliate referrals and earnings?
- What affiliate promotion is not allowed?
- Does ZOMZEY have a developer programme or API?
- What integration features are planned for ZOMZEY developers?
- How do I join the ZOMZEY affiliate programme?
- Can I be a ZOMZEY affiliate and also use another ZOMZEY account type?
- How are affiliate commissions approved and paid?
- Where do I get ZOMZEY affiliate links, copy and promotional assets?
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Agencies & Representation
- How do Agencies take part in opportunities?
- How do I build my Agency roster?
- How do representation term and Leave Agency controls work?
- How does Agency representation work?
- What does Open to Agency invitations mean?
- What is a ZOMZEY Agency account?
- What is Agency Star?
- What is the difference between Agency Pro and Agency Max?
- What is ZSplit?
- What ZOMZEY fee applies to the Agency share in ZSplit?
- How do Agency team roles and permissions work?
- Who controls Agency billing, subscription and payout settings?
- What happens if an Agency subscription changes, expires or is cancelled?
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Discover, Opportunities & Deals
- How do I edit, close or cancel an opportunity?
- How do I edit, withdraw or negotiate an offer?
- How do delivery, revisions, approval and the review window work?
- How do I cancel a deal that is already funded?
- How do profile pictures and cover images work?
- What is Discover?
- When does my profile appear in Discover?
- What are ZOMZEY Star tiers?
- What is the Prospect Centre?
- Can I message someone before agreeing a deal?
- What happens after an offer is accepted?
- What is the ZDeal Agreement?
- What should I do if an Accept, Decline, Funding or Delivery control does not work?
- What should I include in an offer or pitch?
- How should I price an offer?
- What evidence should I provide when I deliver?
- What if a deadline or deliverable needs to change?
- Who owns content created in a ZOMZEY deal?
- What do usage rights, licensing and exclusivity mean?
- Do sponsored or paid collaborations need to be disclosed?
- Can we add confidentiality or NDA terms to a deal?
- Why can I not find my profile in Discover or on the Member Locations map?
- How do I add my own collaboration requirements?
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How do delivery, revisions, approval and the review window work?
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Delivery, revisions and approval all happen inside the deal, followed by the review window. This guide explains each step.
Delivery, revisions and approval follow the live funded deal. The written scope and any agreed revision terms should be used to judge whether delivery is complete.
Review window: what you need to know
- Do not start paid work before the funded state is shown.
- Deliver through the current deal record and include the evidence agreed in the scope.
- Request specific revisions only where the deal allows them.
- Approve satisfactory delivery or use the issue/dispute route if the parties cannot resolve a material problem.
Delivery and proof
When the work is done the Influencer or Hub marks the deal as delivered and attaches evidence suited to the deal type. For a podcast feature that is the live episode link with a timestamp; for a blog review the live post address; for a newsletter mention a copy or screenshot of the sent issue with the subscriber count; for a bookshop stocking deal a photograph of the book on the shelf or in the catalogue; for a subscription box a photograph of the inclusion. Good evidence is what makes approval quick.
The review window
The Pioneer then has a review period, typically 7 days, to confirm the delivery, ask for a revision within the agreed scope, or raise a dispute. Confirming releases the funds through Stripe Connect. If the Pioneer takes no action, the funds auto-release at the end of the review period, and ZOMZEY sends reminders before that happens, typically 48 hours and 24 hours in advance. Raising a dispute keeps the funds held until the matter is resolved.
Revisions
A revision request should refer to the accepted offer: what was agreed, what was delivered, and what needs to change. Where mediation decides that work should be redone, the Influencer or Hub is given a defined chance to resubmit to the agreed standard within a new deadline. Keep every revision request and response inside the deal so the record is complete.
Common questions about the review window
How long is the review window?
The period shown on the deal page after delivery, during which the Pioneer approves, asks for revisions or raises a dispute. The exact length is set by the live platform rules and shown with the deal, so check the date there rather than assuming.
What happens when the review window ends?
If the Pioneer has not acted, the delivered work is treated as approved and the Protected Payment is released. That protects a creator or Hub who has delivered from being left waiting.
Does a revision request restart the review window?
A revision is delivered and reviewed again, so the dates move on from the new delivery. The deal page shows the current dates after each event.
Can the review window be extended?
By agreement on the deal page, in the same way as any other change to the deal. Ask early if you need more time to check a large delivery.
What should I do during the review window as a Pioneer?
Open the evidence, compare it with the accepted offer, and either approve, request specific revisions or raise a dispute before the window closes. Silence is approval, so act within the dates.
In short, the review window is the Pioneer’s time to approve or challenge delivered work, it is shown on the deal page, revisions move the dates on, and letting it lapse releases the payment.
Related help
- How do I edit, close or cancel an opportunity?
- How do I cancel a deal that is already funded?
- Browse paid opportunities
Further guidance: Citizens Advice on what to do when something goes wrong with a purchase.
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