Do not keep retrying blindly. Check the live ZOMZEY order or deal status, compare it with your bank or card activity, then contact support with the relevant references if the result is unclear.

What you need to know

• A bank may show a temporary pending authorisation even when a checkout attempt did not complete.
• If two completed charges appear for the same intended transaction, record both amounts, dates and the ZOMZEY order or deal reference.
• Do not send full card numbers, one-time passcodes, security codes or banking passwords to another user or in a support ticket.
• If you believe your payment method has been used fraudulently, contact the payment provider or bank promptly and tell ZOMZEY support as well.
• Wait for support to reconcile the platform record before creating replacement deals or paying the other party outside ZOMZEY.