A funded deal cannot be treated like an unused opportunity post. Ask the other party to agree a cancellation and record the reason and proposed handling of the held funds. If you cannot agree, use the dispute process so the money remains protected while the outcome is decided.

What you need to know

• Stop new work where safe and explain the issue promptly in the deal chat.
• Record what has already been delivered, any costs incurred and whether a full or partial payment is reasonable.
• Use the cancellation or proposed-split controls if the live system provides them.
• Do not arrange a private refund or side payment outside the deal.
• Keep messages, files and evidence available until the case is closed.

Related help

• How does ZOMZEY handle disputes?
• When can I get a refund?
• Why should I keep everything on ZOMZEY?