Refresh once, confirm you are on the correct role profile, and retry the individual save or upload. If it still fails, send support the profile URL, screenshot and time of the error.

What you need to know

• Use a supported image format and follow the size guidance in the profile editor.
• Do not switch role/profile URLs while a save is in progress.
• A public profile may stay hidden until the Main image and Country requirements are met.
• Avoid repeated rapid uploads when the page is still processing the previous file.