If the issue is a ZOMZEY deal, payment, refund or duplicate charge, contact ZOMZEY support first where it is safe to do so, because an external chargeback can interrupt the protected payment and dispute record.

What you need to know

• Use the ZOMZEY dispute or support route for disagreements about delivery, approval, refund or release.
• Provide the order/deal reference, amount, date and concise reason so the platform can reconcile the transaction.
• An external chargeback can freeze, reverse or complicate money that is also being handled through the ZOMZEY process.
• If you believe your card or bank account has been stolen or used without permission, contact your bank or payment provider immediately and notify ZOMZEY support.
• Do not use a chargeback as a substitute for communicating about a normal contractual disagreement where the platform dispute route is available.