Check the email address on the account, spam/junk folders and any available notification settings first; if a required account, deal or support message is still missing, open a support ticket with the relevant event details.

What you need to know

• Search spam, junk, promotions and quarantine folders for ZOMZEY messages.
• Confirm the account email is spelled correctly and that you can receive ordinary mail at that address.
• Add the genuine ZOMZEY sender address to your safe-sender list where your email provider supports it.
• Do not repeatedly trigger password resets, invitations or payment emails if the first request may still be processing.
• Tell support the email address, type of notification, approximate time, relevant deal/opportunity/ticket reference and whether any other ZOMZEY emails are arriving.