Capture enough of the screen to show the page, message and context, but remove or cover passwords, one-time codes, full payment credentials and unrelated personal information before attaching it to a Fluent Support ticket.

What you need to know

• Include the browser address bar when the exact page matters, unless it contains a sensitive token.
• For an error, capture the complete message and the action immediately before it appeared.
• A short screen recording is useful for navigation, loading, layout or repeatable button problems.
• Do not include another user’s private data unless it is necessary evidence for the ticket.
• Add the relevant profile, opportunity, deal, order or ticket reference in text as well so support can search it.