A change to Agency membership can change paid capabilities and roster capacity, but it should not silently delete represented people’s own ZOMZEY profiles or turn them into Agency-owned accounts.

What you need to know

• Review roster capacity and paid features before downgrading or cancelling an Agency plan.
• Outstanding deals, payments, proposals or representation matters still need to be completed or resolved under the applicable rules.
• Represented members keep their own profile identity; representation links must use the normal consent and unlink process.
• If a downgrade would exceed the new plan’s current capacity, resolve the roster position rather than assuming members can remain beyond the limit.
• Use support for subscription/account-state problems where the live membership screen does not provide the required action.