Start by checking the written deal terms and explaining the problem clearly in the deal chat. Many issues can be fixed quickly when both sides identify the exact deliverable, deadline, payment or communication point in dispute.

What you need to know

• Keep the conversation factual and refer to the agreed scope.
• Ask for a practical remedy, such as a missing item, correction, revised date, agreed cancellation or proportionate payment proposal.
• Do not move the conversation or payment off-platform.
• Preserve messages, files and delivery evidence.
• Raise an issue before the applicable deadline if direct discussion does not resolve it.

Related help

• How does ZOMZEY handle disputes?
• What kinds of issues count as a dispute?
• How do I contact support and what evidence should I include?