Where do I start with ZOMZEY support?
With the help centre above, which answers most questions in a minute, and with Dillo in the bottom right corner of any page, which knows the platform inside out and answers at any hour. Only questions about your own account, deal or payment need a person, and those go through a support ticket.
How do I open a support ticket?
Sign in and use the ticket form on this page, choose the category that fits, and describe what happened: the deal, profile or page involved, what you expected, what you saw and when, with screenshots if they help. The help centre article on how to open a support ticket lists what to include so that it is resolved first time.
How quickly does ZOMZEY support reply?
Tickets are answered in order, and the ticket page shows the status of each one you have opened. Serious safety matters are prioritised over routine questions, and a complete first message with references and screenshots is the quickest route to an answer.
What can ZOMZEY support not do?
Release a Protected Payment that the Member has not approved, decide a dispute outside the published Dispute Resolution Policy, share another member’s private details, or negotiate a deal on your behalf. Those protections exist for every member, which is why support works within them rather than around them.
Who do I contact about a dispute, a report or my data?
A dispute is raised on the deal page and reviewed under the Disputes policy. A concern about conduct goes through Report a Concern. A request about your personal data goes to privacy@zomzey.io, and the Information Commissioner’s Office explains your rights if you are not satisfied with the answer.
Does ZOMZEY support cover legal, press and partnership enquiries?
Those go by email to contact@zomzey.io rather than through a ticket, as the Still Need an Agent section explains. Say who you are and what you are proposing, and the right person replies. Affiliate questions are answered in the Affiliate Centre first.
Can an agency contact ZOMZEY support for a represented member?
Yes, about the agency’s own deals and roster. Anything that changes a member’s own account, payout or data is confirmed with the member, so a ticket about those should come from the account concerned.
What should I check before contacting ZOMZEY support about a technical problem?
That you are using a current browser with JavaScript and cookies enabled, that the page loads in a private window, and that an image you are uploading is within the size limits. The help centre has articles on sign-in problems, uploads that fail and pages that will not finish loading, and a ticket that says what you have already tried is answered faster.
Can I phone ZOMZEY support?
Support runs through the help centre, Dillo, tickets and email so that every request is recorded against your account and answered with the details to hand. That record is what makes a follow-up quick.
What if I am unhappy with how ZOMZEY support handled something?
Reply on the same ticket and say so, with what you expected and why. The ticket is reviewed again by a person, and the help centre explains the complaints route for anything that cannot be settled on the ticket.
How do I check the status of a ticket?
Sign in and open the ticket list on this page. Each ticket shows whether it is open, waiting on you or resolved, and the replies sit under it in order, so there is no need to open a second ticket about the same matter. If you add new information, reply on the existing ticket and it moves back into the queue with everything in one place.
What should a ticket about a payment include?
The deal reference, the date, the amount, what the deal page shows as the status, and what you expected to happen. Payouts go to the payout method on your account by Stripe once a deal is released, so a question about a pending or failed payout is quicker to answer when the ticket says which deal it concerns and whether your payout details are complete.
Is ZOMZEY support available at weekends?
The help centre and Dillo are available at any hour on any day. Tickets are answered in order on working days, with serious safety matters prioritised whenever they arrive, so a report about a threat or a scam should still be sent straight away rather than held until Monday.
Can I get ZOMZEY support in another language?
The help centre, Dillo and tickets work in English, and Dillo can usually understand a question written in another language and answer in plain English. If you write a ticket in your own language, say so in the first line and the team will do its best; the deal page, the evidence and the policies stay the written record whatever language the conversation is in.
In short, ZOMZEY support runs in three lanes: the help centre and Dillo for how things work, a ticket for your account, deal or payment, and email for legal, press and partnerships. Use the lane that fits and you reach the right place first time, with the record of every request kept against your account so that nothing has to be explained twice.
